Welcome!

Artificial Intelligence Authors: Yeshim Deniz, Pat Romanski, Zakia Bouachraoui, Elizabeth White, William Schmarzo

News Feed Item

City of Houston Selects REALTECH to Provide SAP Basis Support and System Monitoring Services

MALVERN, Pa., June 23 /PRNewswire/ -- REALTECH, Inc., the North American affiliate of REALTECH AG, today announced that the City of Houston has selected REALTECH to provide SAP Basis Support and System Monitoring Services. REALTECH will also be implementing the Run SAP methodology, which is an integral part of SAP Enterprise Support Services. The Run SAP methodology provides best-practice procedures, content, services, training and tools for end-to-end operations.

The Houston City Council voted to award the $2.5 million contract to REALTECH on Wednesday, May 13. The contract is for a three-year commitment with two consecutive one-year renewal options.

The City of Houston boasts a population of 2.14 million people, supported by 23,000 city employees. It is the fourth largest city in the United States and is known as the energy capital of the world.

The search for a new ERP system began more than five years ago, as part of Mayor Bill White's initiative to make the City of Houston the most efficient municipal government in the United States. In August 2005, the City kicked-off the Blue Print phase and implemented the Financials and Material Management applications on July 1, 2006. The HCM / Payroll applications went live in March 2007.

Earl Lambert, Citywide Chief Technology Officer stated: "Providing effective BASIS support for SAP has been a challenge since the City implemented SAP in July of 2006. We have a very lean support staff and, over the past three years, we have tried a variety of options to supplement our team when complicated issues developed. Also, the 24-hour, seven-day-per-week support requirements for SAP created an extreme burden for our small team. We recognized that our staff needed on-site mentoring and remote monitoring capabilities to handle off-hours issues.

"Last year we initiated a Request for Proposal and received proposals from eighteen firms. REALTECH demonstrated a solid commitment to customer service and showed us that they could commit high-caliber, on-site support with a focus on mentoring our staff. This is a case where we looked at a best-practice developed by a large county in the State of Texas and applied it to our operation. We are looking forward to working with REALTECH to implement the Run SAP methodology for operational excellence and to lower our total cost of operations."

"The awarding of this contract to REALTECH is a further step towards the City of Houston's commitment to provide the municipal administration and its employees with a well-established and well-maintained SAP landscape," said Ralph Jacobus, president and CEO of REALTECH, Inc. "We are proud to be able to assist them in this journey."

REALTECH will install its Application Manager monitoring software during the first stage of the project. 24 x 7 Basis support will be provided on-site during normal business hours and remotely during off-hours through the REALTECH Remote Services Center. In this role, REALTECH will optimize the cost of managing, administering and supporting the SAP systems by providing technical expertise and a proven methodology, thereby lowering the Total Cost of Operation (TCO) for the City of Houston's SAP systems.

About REALTECH, Inc.

REALTECH, Inc. is the North-American affiliate of REALTECH AG, which is headquartered in Walldorf, Germany. REALTECH offers a diverse range of consulting services for the SAP NetWeaver platform and SAP application infrastructures, helping customers to effectively deploy these innovative technologies and protect their investment in SAP. Since its founding in 1994, REALTECH has managed hundreds of SAP migration, upgrade and consolidation projects, and provided many organizations with SAP Basis support services and Basis staff augmentation. Today more than 2,000 companies worldwide have chosen to work with REALTECH. In 2008, the company posted worldwide revenues of $92 million and employed a global workforce of over 700. For more information, visit REALTECH online at www.realtech.com.

REALTECH and all REALTECH logos such as onGuard! are trademarks or registered trademarks of REALTECH AG in Germany and in several other countries.

REALTECH Forward-looking Statement

This press release includes forward-looking statements that are based on certain assumptions and reflect REALTECH's current expectations. Such forward-looking statements involve known and unknown risks, uncertainties and other important factors that could cause the actual results, performance or achievements to differ materially from any future results, performance, or achievements discussed or implied by such forward-looking statements.

SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.

All other product and service names mentioned are the trademarks of their respective companies.

SOURCE REALTECH, Inc.

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science," is responsible for setting the strategy and defining the Big Data service offerings and capabilities for EMC Global Services Big Data Practice. As the CTO for the Big Data Practice, he is responsible for working with organizations to help them identify where and how to start their big data journeys. He's written several white papers, is an avid blogge...
Nicolas Fierro is CEO of MIMIR Blockchain Solutions. He is a programmer, technologist, and operations dev who has worked with Ethereum and blockchain since 2014. His knowledge in blockchain dates to when he performed dev ops services to the Ethereum Foundation as one the privileged few developers to work with the original core team in Switzerland.
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management company where he learned about Bitcoin and eventually Ethereal. Andrew's role at ConsenSys Enterprise is a mul...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...
Whenever a new technology hits the high points of hype, everyone starts talking about it like it will solve all their business problems. Blockchain is one of those technologies. According to Gartner's latest report on the hype cycle of emerging technologies, blockchain has just passed the peak of their hype cycle curve. If you read the news articles about it, one would think it has taken over the technology world. No disruptive technology is without its challenges and potential impediments t...
If a machine can invent, does this mean the end of the patent system as we know it? The patent system, both in the US and Europe, allows companies to protect their inventions and helps foster innovation. However, Artificial Intelligence (AI) could be set to disrupt the patent system as we know it. This talk will examine how AI may change the patent landscape in the years to come. Furthermore, ways in which companies can best protect their AI related inventions will be examined from both a US and...
Bill Schmarzo, Tech Chair of "Big Data | Analytics" of upcoming CloudEXPO | DXWorldEXPO New York (November 12-13, 2018, New York City) today announced the outline and schedule of the track. "The track has been designed in experience/degree order," said Schmarzo. "So, that folks who attend the entire track can leave the conference with some of the skills necessary to get their work done when they get back to their offices. It actually ties back to some work that I'm doing at the University of San...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...