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Pet Travel Company PetRelocation.com Wins Rackspace Fanati Award

Pet Transport Service Honored for Outstanding Customer Service

AUSTIN, Texas, March 11 /PRNewswire/ -- Pet travel company PetRelocation.com has been named the 2009 winner of Rackspace's Fanati Award for Outstanding Customer Service, a contest started in 2007 to recognize a Rackspace customer who has similar values of "fanatical" customer service and support. The contest was judged on past customer feedback as well as a video entry which can be seen here (http://www.petrelocation.com/our-services/-news/awards). PetRelocation.com's commitment to customer service when providing worldwide pet travel and pet transport services helped catch the eye of the Rackspace Fanati judges.

"As the home of Fanatical Support, Rackspace is interested to see how our customers approach customer service in their respective industries," said John Lionato, senior vice president of customer care, Rackspace. "PetRelocation.com is an organization that understands the needs of their customers and delivers on their promises, whatever it takes. It's exciting to see other organizations with enthusiasm and commitment to extraordinary customer service. We can all learn from PetRelocation."

PetRelocation.com's commitment to customer service is best summarized by their motto of "Any Pet, Anywhere, Any Time." Since its inception, the company has combined compassionate employees with a streamlined, worry-free process to provide the best possible service for their clients. PetRelocation.com, which arranges a door-to-door pet transport service for people's pets when they are moving, works with veterinarians to make sure pets are adequately vaccinated prior to travel and keeps pet owners informed about their pet's progress every step of the way. Additionally, PetRelocation Specialists can arrange for custom pet travel crates, grooming and boarding services and climate-controlled pet flights for all of their furry and feathered clients.

"Pets aren't couches or dining room tables--they're family," said Kevin O'Brien, CEO and co-founder of PetRelocation.com. "Whether our customers are moving across the country or around the world, their biggest concern is the safety of their four-legged family member. That's where our customer service comes in. We look out for the best interests of our customers' pets as if they were our own."

About PetRelocation.com

PetRelocation.com, the pet travel industry's leading pet transport service provider, offers full-service arrangements using pet friendly airlines for domestic and international pet flights. Founded in 2004 in Austin, Texas, a strong emphasis is placed on assisting companies with relocating employees who own pets. For more information, please visit http://www.PetRelocation.com.

About Rackspace

Rackspace Hosting is the world's leader in the hosting and cloud computing industry. The San Antonio-based company provides its customers Fanatical Support® in their portfolio of hosted IT services, including Managed Hosting, Cloud Computing and Email and Apps. For more information, visit http://www.rackspace.com.

Media Contact: Rachel Farris, [email protected] / +1-512-264-9800 x124

SOURCE PetRelocation.com

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