Welcome!

Artificial Intelligence Authors: Elizabeth White, Zakia Bouachraoui, Liz McMillan, Pat Romanski, Carmen Gonzalez

Blog Feed Post

Cloud Computing and the new (leaner?) role for the IT manager, Part 1.



In last week’s blog post I suggested we already were at the top of the Publishing hype cycle for Cloud. Little did I know that just about every magazine to hit my doormat this week would be a dedicated special issue about Cloud Computing. The most innovative was a double feature that when read from front to back- gave a management perspective, while turning it upside down and reading it back to front gave a technical perspective, with the two target audiences metaphorically meeting in the middle. Highlights included the classification of the traditional CIO as Chief Infrastructure Officer (by Salesforce) and the conclusion that IT staff in a Cloud Environment need to have “Know-What” instead of “Know-How.”

So how is the role of the IT manager changing? SalesForce.com has been marketing its solutions under the slogan "NO SOFTWARE" and Amazon's Elastic Cloud promises virtually (pun intended): "NO HARDWARE.” Does this mean for the IT Manager: "NO JOB?” No, certainly not! But what does a Cloud IT Manager do then? And will a Cloud IT manager be a Lean(er) IT Manager. First, let me state I do not have all the answers and that I welcome your ideas and feedback. Second, to discuss the role of a Cloud IT Manager we need to distinguish different types of Cloud Computing. The often quoted NIST definition (mind you, version 15) of Cloud computing distinguishes three models: Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure of a Service (IaaS).

To keep this blog readable I am not going to define and describe each type here in detail but it is worth noting that with Infrastructure as a Service (IaaS), users do not need to know or be aware that our Cloud IT Manager is using the IaaS cloud, while vice versa - with SaaS - the IT Manager often is not aware that users are already deploying this (so much for our Holy Grail of IT Alignment). As a result I will discuss these separately.

Platform as a Service (PaaS ) may very well prove to be the most interesting type of Cloud Computing, as a platform for building custom applications would allow and require the Cloud IT Manager to again actively engage with business users about what they want or need functionally. Personally I like to think PaaS may reconnect users and IT. Unlike with IaaS - where users are often unaware - and SaaS - where IT may feel left out - PaaS enables IT to build cloud functions that the users can deploy. Something we all did and loved back in the days of bespoke (custom build) software, but somehow this became a lost art when standard packages became the norm (the time we all became “Chief Infrastructure Officers/Operators”). But PaaS is also the area with the least practical experience and the most confusion (some may say really flexible SaaS is PaaS; if I can freely configure my application it becomes a platform. Others feel that PaaS could be building something on a traditional platform and then deploying it on the Cloud (IaaS) . So for now we will focus on IaaS and SaaS to examine our Cloud IT manager’s role.

Read the original blog entry...

More Stories By Gregor Petri

Gregor Petri is a regular expert or keynote speaker at industry events throughout Europe and wrote the cloud primer “Shedding Light on Cloud Computing”. He was also a columnist at ITSM Portal, contributing author to the Dutch “Over Cloud Computing” book, member of the Computable expert panel and his LeanITmanager blog is syndicated across many sites worldwide. Gregor was named by Cloud Computing Journal as one of The Top 100 Bloggers on Cloud Computing.

Follow him on Twitter @GregorPetri or read his blog at blog.gregorpetri.com

IoT & Smart Cities Stories
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, compared the Jevons Paradox to modern-day enterprise IT, examin...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
DSR is a supplier of project management, consultancy services and IT solutions that increase effectiveness of a company's operations in the production sector. The company combines in-depth knowledge of international companies with expert knowledge utilising IT tools that support manufacturing and distribution processes. DSR ensures optimization and integration of internal processes which is necessary for companies to grow rapidly. The rapid growth is possible thanks, to specialized services an...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...