Welcome!

Artificial Intelligence Authors: Zakia Bouachraoui, Liz McMillan, Yeshim Deniz, Elizabeth White, William Schmarzo

News Feed Item

Velaro's Integration of Chat with SugarCRM Expands CRM Functionality

Click-to-Chat integration with SugarCRM provides universal view of customer information

BALTIMORE, April 13 /PRNewswire/ -- Velaro, Inc., the developer of the multi-award winning click-to-chat product, today officially announced its integration with SugarCRM, the world's leading provider of open source customer relationship management (CRM) software. This integration creates a real-time customer touch point for SugarCRM users and provides a 360 degree view of customer information.

With the addition of Velaro's live chat integration with SugarCRM, a number of sales and support processes are significantly expanded and streamlined. For example, businesses are able to create leads, support cases, and contacts from Velaro's chat window. Then upon completion of the chat, transcripts are automatically attached to a SugarCRM record.

Live chat for SugarCRM streamlines sales process for Healing Wings Healthcare of America

"With the dramatically ever-changing healthcare market, it's important to us, as a major provider of individualized medical insurance plans for individuals, families, and businesses, to be aware of what our clients feel about the market and how we relate to them," said Costi Hinn, President Healing Wings Healthcare of America.

"These changes, by and large, are reflective of Congressional actions and the daily news, and require monitoring -- not monthly or weekly -- but on a day to day and even an hour to hour basis, so that we can effectively provide our clients the best possible healthcare solutions. Our nationwide network of agents also needs to talk directly with potential clients to assure we are right on target with what they need most.

"We have selected Velaro to implement and streamline this integration with our SugarCRM contact management platform, to put Healing Wings Healthcare of America at the forefront customer service and response in a very volatile marketplace."

At a time when more and more businesses are looking to the cloud for software solutions, Velaro has taken the unique and timely approach to offer application integration as a key feature to critical business software-as-a-service applications including SugarCRM, one of the world's most widely-used CRM systems. This has allowed Velaro to become the most versatile live chat provider in the marketplace.

"Providing a universal view of customer information to sales and support staff is critical in today's market. The idea of juggling multiple applications in different windows to manage customer data is antiquated. Velaro's integration with SugarCRM enables businesses instant access to CRM records in real-time from the chat window. Velaro's integrations go far beyond the typical placement of a web control being placed inside a desktop application. Velaro provides a rich integration by using SugarCRM's web services API to connect our click-to-chat service directly to SugarCRM. This allows us to simplify usage and control a customer's complete record as they navigate your web site," stated Alex Bloom, President of Velaro.

"The addition of Velaro's chat capabilities opens up potential as an invaluable tool for all types of SugarCRM users," said Clint Oram, co-founder and vice president of products at SugarCRM. "Live chat from Velaro gives us the best ability to enhance collaboration scenarios for marketing and sales professionals, as well as enable greater levels of service for support and other customer-facing users of SugarCRM. While the combined tools offer great productivity gains for users; perhaps the greatest value is the ability to offer great customer experiences to drive higher satisfaction, loyalty and profitability for our user organizations."

About Velaro

Founded in 2000, Velaro is an established leader in click-to-chat, click-to-call, and intelligent engagement. Velaro won independently rated live chat awards in '05, '06, '08, '09 and 2010. With 99.98% uptime guaranteed, Velaro is the solution of choice for leading companies such as LG Electronics, Blue Cross Blue Shield, MarketStar, Experian, Toro, and Epicor. Visit http://www.velaro.com for more information. Velaro will be presenting at SugarCon on Wednesday, April 14th, 2010.

About SugarCRM

SugarCRM is the world's leading provider of open source customer relationship management (CRM) software. Over 6,000 customers and more than half a million users rely on SugarCRM to execute marketing programs, grow sales, retain customers and create custom business applications. Leading publications such as CRM Magazine, InfoWorld and eWeek praise SugarCRM for its ease-of-use, flexibility and open design. SugarCRM runs on the leading cloud computing platforms, including Amazon EC2, Microsoft Azure, Sugar On-Demand and Private Clouds, offering customers unparalleled choice and control of their data and deployments.

For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email [email protected], or visit http://www.sugarcrm.com.

SOURCE Velaro, Inc.

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
@CloudEXPO and @ExpoDX, two of the most influential technology events in the world, have hosted hundreds of sponsors and exhibitors since our launch 10 years ago. @CloudEXPO and @ExpoDX New York and Silicon Valley provide a full year of face-to-face marketing opportunities for your company. Each sponsorship and exhibit package comes with pre and post-show marketing programs. By sponsoring and exhibiting in New York and Silicon Valley, you reach a full complement of decision makers and buyers in ...
While the focus and objectives of IoT initiatives are many and diverse, they all share a few common attributes, and one of those is the network. Commonly, that network includes the Internet, over which there isn't any real control for performance and availability. Or is there? The current state of the art for Big Data analytics, as applied to network telemetry, offers new opportunities for improving and assuring operational integrity. In his session at @ThingsExpo, Jim Frey, Vice President of S...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settl...
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessio...
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, compared the Jevons Paradox to modern-day enterprise IT, examin...
Rodrigo Coutinho is part of OutSystems' founders' team and currently the Head of Product Design. He provides a cross-functional role where he supports Product Management in defining the positioning and direction of the Agile Platform, while at the same time promoting model-based development and new techniques to deliver applications in the cloud.
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
LogRocket helps product teams develop better experiences for users by recording videos of user sessions with logs and network data. It identifies UX problems and reveals the root cause of every bug. LogRocket presents impactful errors on a website, and how to reproduce it. With LogRocket, users can replay problems.
Data Theorem is a leading provider of modern application security. Its core mission is to analyze and secure any modern application anytime, anywhere. The Data Theorem Analyzer Engine continuously scans APIs and mobile applications in search of security flaws and data privacy gaps. Data Theorem products help organizations build safer applications that maximize data security and brand protection. The company has detected more than 300 million application eavesdropping incidents and currently secu...