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Knoa Software Releases Knoa EPM Version 7.0

Knoa® Software, the leading provider of end-user experience and performance management software, today announced the availability of Knoa Experience and Performance Manager (EPM) version 7.0. The new version supports SAP® enterprise software, including the SAP NetWeaver® Portal, the SAP Customer Relationship Management (SAP CRM) application and SAP BusinessObjects™ solutions, and enables customers to drive adoption and effective use while lowering the cost of IT services. The solution is resold by SAP as the SAP User Experience Management (SAP UEM) application by Knoa.

This new version of Knoa EPM provides complete integration with industry-leading SAP BusinessObjects Business Intelligence (BI) solutions, enabling analytics that provide a complete view of end-user behavior that expedites insight and action. It uniquely monitors the entire SAP solution-based landscape, analyzes in detail the user’s interaction with the application, and provides remediation recommendations so that customers can take immediate action. The ROI is substantial and immediate.

“Knoa EPM version 7.0 represents a major evolution in the state of user experience management and brings unique and powerful capabilities to our global customers,” said Thad Eidman, chief executive officer, Knoa Software. “Out-of-the-box, the new version fully enables every application screen, button and function immediately and automatically, without the manual scripting of legacy products. Furthermore, it automatically discovers and then integrates customizations. Knoa EPM continues to set the industry standard for enterprise user experience management.”

Knoa's vision for user experience management starts with monitoring application performance from the end-user perspective. The new version goes well beyond simply measuring the performance of the application. The Knoa agent monitors the user's interaction with SAP applications and captures all of the actual workflow executed, as well as the ecosystem and application errors; from all users, at all locations, at all times.

“In partnership with Knoa, SAP is providing customers true end-to-end enablement and helping them achieve greater productivity from their workforce,” commented Markus Schwarz, global head of SAP Education. “The new release of Knoa EPM, also available from SAP as SAP UEM, gives customers the opportunity to reduce the overall cost of IT service desk operations and training while also providing executive-level insight into application usage.”

For more information on Knoa Software, Knoa EPM version 7.0, or to hear more about Knoa’s partnership with SAP, visit Knoa in booth 969 at the SAPPHIRE® NOW and ASUG Annual Conference. The conference – being held May 14-16 in Orlando, Fla. – provides attendees the opportunity to learn and network with customers, SAP executives, partners and experts across the entire SAP ecosystem.

About Knoa Software

Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa automation provides complete and deep insight into all activities, by user, for each application monitored. 20 percent of the Fortune 50 and hundreds of global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance. For more information visit www.knoa.com. You can also follow us on Twitter: @knoasoftware.

You can also view our 2 minute overview on YouTube: http://www.youtube.com/watch?v=o6J-0-X4dTA

SAP, SAP NetWeaver, SAPPHIRE and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.

All other product and service names mentioned herein are the trademarks of their respective owners.

SAP Forward-looking Statement

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

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