|By RealWire News Distribution||
|October 30, 2012 08:59 PM EDT||
When leading West Midlands law firm Higgs & Sons decided to renew its IT, working in partnership with Phoenix enabled the company to implement and benefit from the latest technology. "We were faced with end-of-life Microsoft technology, while servers and front-of-line applications were also ageing," says Stephen Brown, IT Director. "So we needed a change. We want to use the latest tools and technologies to work as productively as we can and deliver the best client service possible." The decision followed a complete office move to its new Waterfront facility that saw the firm install a new telephony system, LAN and WAN. "It was a natural progression, we knew we'd have a more up- to-date physical infrastructure to build on." This was also an opportunity to consolidate and reduce the number of vendors.
Phoenix was already a technology supplier to the business. "We did look at other providers," Brown says. "The decision eventually came down to the relationship we'd forged with Phoenix and the mutual trust we'd built up. Phoenix knew our old infrastructure well, and provided support and maintenance, so it was known and trusted. Phoenix also has that important relationship with Microsoft, and we knew we could make use of that."
Complete software refresh
Brown says the project involved "completely ripping out the existing network", implementing a brand new network and terminals across the business, centralising the infrastructure and upgrading all server technologies. As a result, centralised desktop management became a key benefit. Following a detailed planning phase, rollout across the firm's 200-staff was completed in one week.
Phoenix deliverables included implementing Microsoft Windows Server 2008 R2, Exchange 2012, Office 2010, Systems Centre essentials and Data Protection Manager. The firm's Active Directory was upgraded, while Microsoft's Hyper-V virtualisation and management solution, Remote Desktop Services with RemoteFX were also installed.
All physical servers and storage are HP: 20 physical servers were replaced with three hosts running 40 virtual servers. R-class terminals were installed across the board, along with an RDS Gateway remote access solution and web technology.
"It went very smoothly," Brown continues. "We are always conscious of continuity of service and the user experience. Although the firm understood the IT department was extremely busy they did not notice any difference immediately. The project team saw this as a positive as we completely changed all of the server architecture with zero disruption to the firm's operations. As with any major project there are always some technical issues that need to be resolved and, because of Phoenix, we had the right access into Microsoft to resolve them. We were able to use a Microsoft stack all the way through, and we clearly saw the benefits - not least in licensing agreements."
He says this activity formed part of a wider renewal programme that extended from the new back-end infrastructure, which had to be completed first, followed by all-new front-office applications, upgrading the phone system and providing mobility, then implementing a new Digital Dictation system to replace tapes and analogue devices. Brown continues, "This can be quite a conservative sector, and you can meet resistance in terms of new technologies. But the reality is that our clients are more and more demanding, and want access to a lawyer 24/7.
"So your people need the right tools to work as effectively and deliver as good a client service as possible - which puts the requirement back onto IT."
Brown says the firm saw productivity gains in various areas: for example, moving from Office 2003 to 2010: "We started to see really interesting and innovative usage of the Microsoft toolkit.
Our new phone software also improved the user experience, especially when people are working away from the office, and we've been able to push full mobility onto the iPads. From an IT perspective, we're looking at savings of around £20,000 a year through reduced power and cooling requirements, and lower maintenance costs. And we've reduced tape costs by around £10k per annum. Our experience of the Hyper-V virtual platform technology has been very positive, so we're seeing a number of gains."
A critical measure of success is how these changes will further improve how Higgs & Sons interact with clients to deliver an even better service. "That's what it's all about, everything we do must be focused on our clients' requirements and the client experience - and we're definitely seeing improvements in how we work. Our fee earners have the ability to more confidently administer their workload. They have the right tools at their disposal. We're already discussing our next project with Phoenix, looking at areas such as enhancing our business continuity and further opportunities in virtualization - online backup, hot standbys, replication. Looking further ahead, I think Cloud will also become far more commonplace in the legal sector in a few years' time."
Brown adds, "Phoenix does have a 'can do' attitude and is flexible.
A key attitude from the Phoenix people was 'we need to get this to work, and we're going to work closely with Microsoft to properly implement and fine-tune the technology.' There was trust on both sides, which is so important. Phoenix is big enough to deliver the services we want, and to have the right connections with vendors like Microsoft and all the technical ability behind the scenes, but it's not so big that it's lost the ability to treat you like a valued customer."
Ranking highly in the Legal 500 and employing 200 staff at its purpose-designed offices near Birmingham, leading regional law firm Higgs & Sons provides an extensive range of legal services to individuals and businesses.
Update and enhance IT hardware and software infrastructure to deliver new toolsets and capabilities, improving service levels to users and for demanding clients who want 24/7 access to focused, efficient and highly responsive lawyers.
Consultancy, design, planning and implementation: Phoenix was a key element in a complete IT refresh, ranging from new servers (including hosting and virtual platforms) and SAN to a complete Microsoft stack with powerful new features and functionality.
Improved flexibility, enhanced IT service delivery; new functionality enabling higher productivity; significant cost reductions relating to IT operations: £20k per annum a year savings in reduced power/cooling and lower maintenance, tape costs reduced by £10k p.a.
We are UK leaders in providing IT infrastructure services to help businesses innovate and grow while cutting costs and risk. We can host your services in the cloud or in the data centre, simplify desktop management, and build secure, reliable networks. Our business availability services can keep you working at all times. Whatever your needs, our professional experts can advise, plan and deploy, while our nationwide network of engineers are easily available for your support. For more information, please see: http://www.phoenix.co.uk/
What a difference a year makes. Organizations aren’t just talking about IoT possibilities, it is now baked into their core business strategy. With IoT, billions of devices generating data from different companies on different networks around the globe need to interact. From efficiency to better customer insights to completely new business models, IoT will turn traditional business models upside down. In the new customer-centric age, the key to success is delivering critical services and apps wit...
May. 23, 2016 06:15 PM EDT Reads: 324
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York and Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty ...
May. 23, 2016 05:00 PM EDT Reads: 4,591
The essence of data analysis involves setting up data pipelines that consist of several operations that are chained together – starting from data collection, data quality checks, data integration, data analysis and data visualization (including the setting up of interaction paths in that visualization). In our opinion, the challenges stem from the technology diversity at each stage of the data pipeline as well as the lack of process around the analysis.
May. 23, 2016 04:30 PM EDT Reads: 734
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit y...
May. 23, 2016 04:00 PM EDT Reads: 1,781
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo New York Call for Papers is now open.
May. 23, 2016 03:00 PM EDT Reads: 1,635
SYS-CON Events announced today that ContentMX, the marketing technology and services company with a singular mission to increase engagement and drive more conversations for enterprise, channel and SMB technology marketers, has been named “Sponsor & Exhibitor Lounge Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York. “CloudExpo is a great opportunity to start a conversation with new prospects, but what happens after the...
May. 23, 2016 03:00 PM EDT Reads: 556
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, will provide an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life ...
May. 23, 2016 02:30 PM EDT Reads: 1,674
There are several IoTs: the Industrial Internet, Consumer Wearables, Wearables and Healthcare, Supply Chains, and the movement toward Smart Grids, Cities, Regions, and Nations. There are competing communications standards every step of the way, a bewildering array of sensors and devices, and an entire world of competing data analytics platforms. To some this appears to be chaos. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will discuss the vast to...
May. 23, 2016 02:00 PM EDT Reads: 2,316
SYS-CON Events announced today that Enzu, a leading provider of cloud hosting solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to foc...
May. 23, 2016 01:45 PM EDT Reads: 2,030
Customer experience has become a competitive differentiator for companies, and it’s imperative that brands seamlessly connect the customer journey across all platforms. With the continued explosion of IoT, join us for a look at how to build a winning digital foundation in the connected era – today and in the future. In his session at @ThingsExpo, Chris Nguyen, Group Product Marketing Manager at Adobe, will discuss how to successfully leverage mobile, rapidly deploy content, capture real-time d...
May. 23, 2016 12:45 PM EDT Reads: 1,302
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
May. 23, 2016 12:30 PM EDT Reads: 1,775
IoT generates lots of temporal data. But how do you unlock its value? How do you coordinate the diverse moving parts that must come together when developing your IoT product? What are the key challenges addressed by Data as a Service? How does cloud computing underlie and connect the notions of Digital and DevOps What is the impact of the API economy? What is the business imperative for Cognitive Computing? Get all these questions and hundreds more like them answered at the 18th Cloud Expo...
May. 23, 2016 12:30 PM EDT Reads: 2,016
SYS-CON Events announced today that 24Notion has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. 24Notion is full-service global creative digital marketing, technology and lifestyle agency that combines strategic ideas with customized tactical execution. With a broad understand of the art of traditional marketing, new media, communications and social influence, 24Notion uniquely understands how to con...
May. 23, 2016 09:15 AM EDT Reads: 1,641
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
May. 23, 2016 08:15 AM EDT Reads: 2,368
The demand for organizations to expand their infrastructure to multiple IT environments like the cloud, on-premise, mobile, bring your own device (BYOD) and the Internet of Things (IoT) continues to grow. As this hybrid infrastructure increases, the challenge to monitor the security of these systems increases in volume and complexity. In his session at 18th Cloud Expo, Stephen Coty, Chief Security Evangelist at Alert Logic, will show how properly configured and managed security architecture can...
May. 23, 2016 08:00 AM EDT Reads: 1,911
When it comes to IoT in the enterprise, namely the commercial building and hospitality markets, a benefit not getting the attention it deserves is energy efficiency, and IoT's direct impact on a cleaner, greener environment when installed in smart buildings. Until now clean technology was offered piecemeal and led with point solutions that require significant systems integration to orchestrate and deploy. There didn't exist a 'top down' approach that can manage and monitor the way a Smart Buildi...
May. 23, 2016 07:30 AM EDT Reads: 2,007
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, will discuss the importance of WebRTC and how it enables companies to fo...
May. 23, 2016 04:15 AM EDT Reads: 2,338
Korean Broadcasting System (KBS) will feature the upcoming 18th Cloud Expo | @ThingsExpo in a New York news documentary about the "New IT for the Future." The documentary will cover how big companies are transmitting or adopting the new IT for the future and will be filmed on the expo floor between June 7-June 9, 2016, at the Javits Center in New York City, New York. KBS has long been a leader in the development of the broadcasting culture of Korea. As the key public service broadcaster of Korea...
May. 23, 2016 03:45 AM EDT Reads: 1,663
SYS-CON Events announced today TechTarget has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. TechTarget is the Web’s leading destination for serious technology buyers researching and making enterprise technology decisions. Its extensive global networ...
May. 23, 2016 03:45 AM EDT Reads: 2,943
The idea of comparing data in motion (at the sensor level) to data at rest (in a Big Data server warehouse) with predictive analytics in the cloud is very appealing to the industrial IoT sector. The problem Big Data vendors have, however, is access to that data in motion at the sensor location. In his session at @ThingsExpo, Scott Allen, CMO of FreeWave, will discuss how as IoT is increasingly adopted by industrial markets, there is going to be an increased demand for sensor data from the outer...
May. 22, 2016 05:00 PM EDT Reads: 1,856