Click here to close now.

Welcome!

SAP Authors: Roger Strukhoff, XebiaLabs Blog, Pat Romanski, Plutora Blog, Liz McMillan

Blog Feed Post

Complete IT renewal as award-winning law firm Higgs & Sons invests in the future

When leading West Midlands law firm Higgs & Sons decided to renew its IT, working in partnership with Phoenix enabled the company to implement and benefit from the latest technology. "We were faced with end-of-life Microsoft technology, while servers and front-of-line applications were also ageing," says Stephen Brown, IT Director. "So we needed a change. We want to use the latest tools
and technologies to work as productively as we can and deliver the best client service possible." The decision followed a complete office move to its new Waterfront facility that saw the firm install a new telephony system, LAN and WAN. "It was a natural progression, we knew we'd have a more up- to-date physical infrastructure to build on." This was also an opportunity to consolidate and reduce the number of vendors.

Phoenix was already a technology supplier to the business. "We did look at other providers," Brown says. "The decision eventually came down to the relationship we'd forged with Phoenix and the mutual trust we'd built up. Phoenix knew our old infrastructure well, and provided support and maintenance, so it was known and trusted. Phoenix also has that important relationship with Microsoft, and we knew we could make use of that."

Complete software refresh
Brown says the project involved "completely ripping out the existing network", implementing a brand new network and terminals across the business, centralising the infrastructure and upgrading all server technologies. As a result, centralised desktop management became a key benefit. Following a detailed planning phase, rollout across the firm's 200-staff was completed in one week.

Phoenix deliverables included implementing Microsoft Windows Server 2008 R2, Exchange 2012, Office 2010, Systems Centre essentials and Data Protection Manager. The firm's Active Directory was upgraded, while Microsoft's Hyper-V virtualisation and management solution, Remote Desktop Services with RemoteFX were also installed.

All physical servers and storage are HP: 20 physical servers were replaced with three hosts running 40 virtual servers. R-class terminals were installed across the board, along with an RDS Gateway remote access solution and web technology.

"It went very smoothly," Brown continues. "We are always conscious of continuity of service and the user experience. Although the firm understood the IT department was extremely busy they did not notice any difference immediately. The project team saw this as a positive as we completely changed all of the server architecture with zero disruption to the firm's operations. As with any major project there are always some technical issues that need to be resolved and, because of Phoenix, we had the right access into Microsoft to resolve them. We were able to use a Microsoft stack all the way through, and we clearly saw the benefits - not least in licensing agreements."

He says this activity formed part of a wider renewal programme that extended from the new back-end infrastructure, which had to be completed first, followed by all-new front-office applications, upgrading the phone system and providing mobility, then implementing a new Digital Dictation system to replace tapes and analogue devices. Brown continues, "This can be quite a conservative sector, and you can meet resistance in terms of new technologies. But the reality is that our clients are more and more demanding, and want access to a lawyer 24/7.

"So your people need the right tools to work as effectively and deliver as good a client service as possible - which puts the requirement back onto IT."

Benefits delivered
Brown says the firm saw productivity gains in various areas: for example, moving from Office 2003 to 2010: "We started to see really interesting and innovative usage of the Microsoft toolkit.

Our new phone software also improved the user experience, especially when people are working away from the office, and we've been able to push full mobility onto the iPads. From an IT perspective, we're looking at savings of around £20,000 a year through reduced power and cooling requirements, and lower maintenance costs. And we've reduced tape costs by around £10k per annum. Our experience of the Hyper-V virtual platform technology has been very positive, so we're seeing a number of gains."

A critical measure of success is how these changes will further improve how Higgs & Sons interact with clients to deliver an even better service. "That's what it's all about, everything we do must be focused on our clients' requirements and the client experience - and we're definitely seeing improvements in how we work. Our fee earners have the ability to more confidently administer their workload. They have the right tools at their disposal. We're already discussing our next project with Phoenix, looking at areas such as enhancing our business continuity and further opportunities in virtualization - online backup, hot standbys, replication. Looking further ahead, I think Cloud will also become far more commonplace in the legal sector in a few years' time."

Brown adds, "Phoenix does have a 'can do' attitude and is flexible.
A key attitude from the Phoenix people was 'we need to get this to work, and we're going to work closely with Microsoft to properly implement and fine-tune the technology.' There was trust on both sides, which is so important. Phoenix is big enough to deliver the services we want, and to have the right connections with vendors like Microsoft and all the technical ability behind the scenes, but it's not so big that it's lost the ability to treat you like a valued customer."

Overview

Client
Ranking highly in the Legal 500 and employing 200 staff at its purpose-designed offices near Birmingham, leading regional law firm Higgs & Sons provides an extensive range of legal services to individuals and businesses.

Challenge
Update and enhance IT hardware and software infrastructure to deliver new toolsets and capabilities, improving service levels to users and for demanding clients who want 24/7 access to focused, efficient and highly responsive lawyers.

Solution
Consultancy, design, planning and implementation: Phoenix was a key element in a complete IT refresh, ranging from new servers (including hosting and virtual platforms) and SAN to a complete Microsoft stack with powerful new features and functionality.

Benefits
Improved flexibility, enhanced IT service delivery; new functionality enabling higher productivity; significant cost reductions relating to IT operations: £20k per annum a year savings in reduced power/cooling and lower maintenance, tape costs reduced by £10k p.a.

About Phoenix
We are UK leaders in providing IT infrastructure services to help businesses innovate and grow while cutting costs and risk. We can host your services in the cloud or in the data centre, simplify desktop management, and build secure, reliable networks. Our business availability services can keep you working at all times. Whatever your needs, our professional experts can advise, plan and deploy, while our nationwide network of engineers are easily available for your support. For more information, please see: http://www.phoenix.co.uk/

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

@ThingsExpo Stories
Health care systems across the globe are under enormous strain, as facilities reach capacity and costs continue to rise. M2M and the Internet of Things have the potential to transform the industry through connected health solutions that can make care more efficient while reducing costs. In fact, Vodafone's annual M2M Barometer Report forecasts M2M applications rising to 57 percent in health care and life sciences by 2016. Lively is one of Vodafone's health care partners, whose solutions enable older adults to live independent lives while staying connected to loved ones. M2M will continue to gr...
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
SYS-CON Events announced today that Ciqada will exhibit at SYS-CON's @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Ciqada™ makes it easy to connect your products to the Internet. By integrating key components - hardware, servers, dashboards, and mobile apps - into an easy-to-use, configurable system, your products can quickly and securely join the internet of things. With remote monitoring, control, and alert messaging capability, you will meet your customers' needs of tomorrow - today! Ciqada. Let your products take flight. For more inform...
SYS-CON Events announced today that GENBAND, a leading developer of real time communications software solutions, has been named “Silver Sponsor” of SYS-CON's WebRTC Summit, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. The GENBAND team will be on hand to demonstrate their newest product, Kandy. Kandy is a communications Platform-as-a-Service (PaaS) that enables companies to seamlessly integrate more human communications into their Web and mobile applications - creating more engaging experiences for their customers and boosting collaboration and productiv...
Dave will share his insights on how Internet of Things for Enterprises are transforming and making more productive and efficient operations and maintenance (O&M) procedures in the cleantech industry and beyond. Speaker Bio: Dave Landa is chief operating officer of Cybozu Corp (kintone US). Based in the San Francisco Bay Area, Dave has been on the forefront of the Cloud revolution driving strategic business development on the executive teams of multiple leading Software as a Services (SaaS) application providers dating back to 2004. Cybozu's kintone.com is a leading global BYOA (Build Your O...
The best mobile applications are augmented by dedicated servers, the Internet and Cloud services. Mobile developers should focus on one thing: writing the next socially disruptive viral app. Thanks to the cloud, they can focus on the overall solution, not the underlying plumbing. From iOS to Android and Windows, developers can leverage cloud services to create a common cross-platform backend to persist user settings, app data, broadcast notifications, run jobs, etc. This session provides a high level technical overview of many cloud services available to mobile app developers, includi...
SYS-CON Events announced today that BroadSoft, the leading global provider of Unified Communications and Collaboration (UCC) services to operators worldwide, has been named “Gold Sponsor” of SYS-CON's WebRTC Summit, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. BroadSoft is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks. The Company’s core communications platform enables the delivery of a range of enterprise and consumer calling...
While not quite mainstream yet, WebRTC is starting to gain ground with Carriers, Enterprises and Independent Software Vendors (ISV’s) alike. WebRTC makes it easy for developers to add audio and video communications into their applications by using Web browsers as their platform. But like any market, every customer engagement has unique requirements, as well as constraints. And of course, one size does not fit all. In her session at WebRTC Summit, Dr. Natasha Tamaskar, Vice President, Head of Cloud and Mobile Strategy at GENBAND, will explore what is needed to take a real time communications ...
What exactly is a cognitive application? In her session at 16th Cloud Expo, Ashley Hathaway, Product Manager at IBM Watson, will look at the services being offered by the IBM Watson Developer Cloud and what that means for developers and Big Data. She'll explore how IBM Watson and its partnerships will continue to grow and help define what it means to be a cognitive service, as well as take a look at the offerings on Bluemix. She will also check out how Watson and the Alchemy API team up to offer disruptive APIs to developers.
The IoT Bootcamp is coming to Cloud Expo | @ThingsExpo on June 9-10 at the Javits Center in New York. Instructor. Registration is now available at http://iotbootcamp.sys-con.com/ Instructor Janakiram MSV previously taught the famously successful Multi-Cloud Bootcamp at Cloud Expo | @ThingsExpo in November in Santa Clara. Now he is expanding the focus to Janakiram is the founder and CTO of Get Cloud Ready Consulting, a niche Cloud Migration and Cloud Operations firm that recently got acquired by Aditi Technologies. He is a Microsoft Regional Director for Hyderabad, India, and one of the f...
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
WebRTC is an up-and-coming standard that enables real-time voice and video to be directly embedded into browsers making the browser a primary user interface for communications and collaboration. WebRTC runs in a number of browsers today and is currently supported in over a billion installed browsers globally, across a range of platform OS and devices. Today, organizations that choose to deploy WebRTC applications and use a host machine that supports audio through USB or Bluetooth can use Plantronics products to connect and transit or receive the audio associated with the WebRTC session.
As enterprises move to all-IP networks and cloud-based applications, communications service providers (CSPs) – facing increased competition from over-the-top providers delivering content via the Internet and independently of CSPs – must be able to offer seamless cloud-based communication and collaboration solutions that can scale for small, midsize, and large enterprises, as well as public sector organizations, in order to keep and grow market share. The latest version of Oracle Communications Unified Communications Suite gives CSPs the capability to do just that. In addition, its integration ...
Wearable technology was dominant at this year’s International Consumer Electronics Show (CES) , and MWC was no exception to this trend. New versions of favorites, such as the Samsung Gear (three new products were released: the Gear 2, the Gear 2 Neo and the Gear Fit), shared the limelight with new wearables like Pebble Time Steel (the new premium version of the company’s previously released smartwatch) and the LG Watch Urbane. The most dramatic difference at MWC was an emphasis on presenting wearables as fashion accessories and moving away from the original clunky technology associated with t...
SYS-CON Events announced today that Litmus Automation will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Litmus Automation’s vision is to provide a solution for companies that are in a rush to embrace the disruptive Internet of Things technology and leverage it for real business challenges. Litmus Automation simplifies the complexity of connected devices applications with Loop, a secure and scalable cloud platform.
In 2015, 4.9 billion connected "things" will be in use. By 2020, Gartner forecasts this amount to be 25 billion, a 410 percent increase in just five years. How will businesses handle this rapid growth of data? Hadoop will continue to improve its technology to meet business demands, by enabling businesses to access/analyze data in real time, when and where they need it. Cloudera's Chief Technologist, Eli Collins, will discuss how Big Data is keeping up with today's data demands and how in the future, data and analytics will be pervasive, embedded into every workflow, application and infra...
As Marc Andreessen says software is eating the world. Everything is rapidly moving toward being software-defined – from our phones and cars through our washing machines to the datacenter. However, there are larger challenges when implementing software defined on a larger scale - when building software defined infrastructure. In his session at 16th Cloud Expo, Boyan Ivanov, CEO of StorPool, will provide some practical insights on what, how and why when implementing "software-defined" in the datacenter.
SYS-CON Media announced today that @ThingsExpo Blog launched with 7,788 original stories. @ThingsExpo Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @ThingsExpo Blog can be bookmarked. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago.
The world's leading Cloud event, Cloud Expo has launched Microservices Journal on the SYS-CON.com portal, featuring over 19,000 original articles, news stories, features, and blog entries. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. Microservices Journal offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. Follow new article posts on Twitter at @MicroservicesE
SYS-CON Events announced today that robomq.io will exhibit at SYS-CON's @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. robomq.io is an interoperable and composable platform that connects any device to any application. It helps systems integrators and the solution providers build new and innovative products and service for industries requiring monitoring or intelligence from devices and sensors.