|By RealWire News Distribution||
|October 30, 2012 08:59 PM EDT||
When leading West Midlands law firm Higgs & Sons decided to renew its IT, working in partnership with Phoenix enabled the company to implement and benefit from the latest technology. "We were faced with end-of-life Microsoft technology, while servers and front-of-line applications were also ageing," says Stephen Brown, IT Director. "So we needed a change. We want to use the latest tools and technologies to work as productively as we can and deliver the best client service possible." The decision followed a complete office move to its new Waterfront facility that saw the firm install a new telephony system, LAN and WAN. "It was a natural progression, we knew we'd have a more up- to-date physical infrastructure to build on." This was also an opportunity to consolidate and reduce the number of vendors.
Phoenix was already a technology supplier to the business. "We did look at other providers," Brown says. "The decision eventually came down to the relationship we'd forged with Phoenix and the mutual trust we'd built up. Phoenix knew our old infrastructure well, and provided support and maintenance, so it was known and trusted. Phoenix also has that important relationship with Microsoft, and we knew we could make use of that."
Complete software refresh
Brown says the project involved "completely ripping out the existing network", implementing a brand new network and terminals across the business, centralising the infrastructure and upgrading all server technologies. As a result, centralised desktop management became a key benefit. Following a detailed planning phase, rollout across the firm's 200-staff was completed in one week.
Phoenix deliverables included implementing Microsoft Windows Server 2008 R2, Exchange 2012, Office 2010, Systems Centre essentials and Data Protection Manager. The firm's Active Directory was upgraded, while Microsoft's Hyper-V virtualisation and management solution, Remote Desktop Services with RemoteFX were also installed.
All physical servers and storage are HP: 20 physical servers were replaced with three hosts running 40 virtual servers. R-class terminals were installed across the board, along with an RDS Gateway remote access solution and web technology.
"It went very smoothly," Brown continues. "We are always conscious of continuity of service and the user experience. Although the firm understood the IT department was extremely busy they did not notice any difference immediately. The project team saw this as a positive as we completely changed all of the server architecture with zero disruption to the firm's operations. As with any major project there are always some technical issues that need to be resolved and, because of Phoenix, we had the right access into Microsoft to resolve them. We were able to use a Microsoft stack all the way through, and we clearly saw the benefits - not least in licensing agreements."
He says this activity formed part of a wider renewal programme that extended from the new back-end infrastructure, which had to be completed first, followed by all-new front-office applications, upgrading the phone system and providing mobility, then implementing a new Digital Dictation system to replace tapes and analogue devices. Brown continues, "This can be quite a conservative sector, and you can meet resistance in terms of new technologies. But the reality is that our clients are more and more demanding, and want access to a lawyer 24/7.
"So your people need the right tools to work as effectively and deliver as good a client service as possible - which puts the requirement back onto IT."
Brown says the firm saw productivity gains in various areas: for example, moving from Office 2003 to 2010: "We started to see really interesting and innovative usage of the Microsoft toolkit.
Our new phone software also improved the user experience, especially when people are working away from the office, and we've been able to push full mobility onto the iPads. From an IT perspective, we're looking at savings of around £20,000 a year through reduced power and cooling requirements, and lower maintenance costs. And we've reduced tape costs by around £10k per annum. Our experience of the Hyper-V virtual platform technology has been very positive, so we're seeing a number of gains."
A critical measure of success is how these changes will further improve how Higgs & Sons interact with clients to deliver an even better service. "That's what it's all about, everything we do must be focused on our clients' requirements and the client experience - and we're definitely seeing improvements in how we work. Our fee earners have the ability to more confidently administer their workload. They have the right tools at their disposal. We're already discussing our next project with Phoenix, looking at areas such as enhancing our business continuity and further opportunities in virtualization - online backup, hot standbys, replication. Looking further ahead, I think Cloud will also become far more commonplace in the legal sector in a few years' time."
Brown adds, "Phoenix does have a 'can do' attitude and is flexible.
A key attitude from the Phoenix people was 'we need to get this to work, and we're going to work closely with Microsoft to properly implement and fine-tune the technology.' There was trust on both sides, which is so important. Phoenix is big enough to deliver the services we want, and to have the right connections with vendors like Microsoft and all the technical ability behind the scenes, but it's not so big that it's lost the ability to treat you like a valued customer."
Ranking highly in the Legal 500 and employing 200 staff at its purpose-designed offices near Birmingham, leading regional law firm Higgs & Sons provides an extensive range of legal services to individuals and businesses.
Update and enhance IT hardware and software infrastructure to deliver new toolsets and capabilities, improving service levels to users and for demanding clients who want 24/7 access to focused, efficient and highly responsive lawyers.
Consultancy, design, planning and implementation: Phoenix was a key element in a complete IT refresh, ranging from new servers (including hosting and virtual platforms) and SAN to a complete Microsoft stack with powerful new features and functionality.
Improved flexibility, enhanced IT service delivery; new functionality enabling higher productivity; significant cost reductions relating to IT operations: £20k per annum a year savings in reduced power/cooling and lower maintenance, tape costs reduced by £10k p.a.
We are UK leaders in providing IT infrastructure services to help businesses innovate and grow while cutting costs and risk. We can host your services in the cloud or in the data centre, simplify desktop management, and build secure, reliable networks. Our business availability services can keep you working at all times. Whatever your needs, our professional experts can advise, plan and deploy, while our nationwide network of engineers are easily available for your support. For more information, please see: http://www.phoenix.co.uk/
IoT is rapidly changing the way enterprises are using data to improve business decision-making. In order to derive business value, organizations must unlock insights from the data gathered and then act on these. In their session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, and Peter Shashkin, Head of Development Department at EastBanc Technologies, discussed how one organization leveraged IoT, cloud technology and data analysis to improve customer experiences and effi...
Jul. 30, 2016 04:00 AM EDT Reads: 2,117
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develo...
Jul. 30, 2016 03:00 AM EDT Reads: 1,641
SYS-CON Events announced today that MangoApps will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device.
Jul. 30, 2016 02:45 AM EDT Reads: 1,487
The IETF draft standard for M2M certificates is a security solution specifically designed for the demanding needs of IoT/M2M applications. In his session at @ThingsExpo, Brian Romansky, VP of Strategic Technology at TrustPoint Innovation, explained how M2M certificates can efficiently enable confidentiality, integrity, and authenticity on highly constrained devices.
Jul. 30, 2016 02:15 AM EDT Reads: 1,185
“delaPlex Software provides software outsourcing services. We have a hybrid model where we have onshore developers and project managers that we can place anywhere in the U.S. or in Europe,” explained Manish Sachdeva, CEO at delaPlex Software, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 30, 2016 02:00 AM EDT Reads: 1,688
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discussed how businesses can gain an edge over competitors by empowering consumers to take control through IoT. He cited examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He also highlighted how IoT can revitalize and restore outdated business models, making them profitable ...
Jul. 29, 2016 10:15 PM EDT Reads: 2,078
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
Jul. 29, 2016 08:00 PM EDT Reads: 2,749
We all know the latest numbers: Gartner, Inc. forecasts that 6.4 billion connected things will be in use worldwide in 2016, up 30 percent from last year, and will reach 20.8 billion by 2020. We're rapidly approaching a data production of 40 zettabytes a day – more than we can every physically store, and exabytes and yottabytes are just around the corner. For many that’s a good sign, as data has been proven to equal money – IF it’s ingested, integrated, and analyzed fast enough. Without real-ti...
Jul. 29, 2016 07:45 PM EDT Reads: 1,190
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Jul. 29, 2016 06:00 PM EDT Reads: 940
Big Data, cloud, analytics, contextual information, wearable tech, sensors, mobility, and WebRTC: together, these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at @ThingsExpo, Erik Perotti, Senior Manager of New Ventures on Plantronics’ Innovation team, provided an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it ...
Jul. 29, 2016 05:15 PM EDT Reads: 405
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
Jul. 29, 2016 04:45 PM EDT Reads: 1,263
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, discussed the importance of WebRTC and how it enables companies to focus...
Jul. 29, 2016 04:15 PM EDT Reads: 1,093
ReadyTalk has expanded the capabilities of the FoxDen collaboration platform announced late last year to include FoxDen Connect, an in-room video collaboration experience that launches with a single touch. With FoxDen Connect, users can now not only engage in HD video conferencing between iOS and Android mobile devices or Chrome browsers, but also set up in-person meeting rooms for video interactions. A host’s mobile device automatically recognizes the presence of a meeting room via beacon tech...
Jul. 29, 2016 04:15 PM EDT Reads: 467
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, discussed how leveraging the Industrial Internet a...
Jul. 29, 2016 03:15 PM EDT Reads: 701
On Dice.com, the number of job postings asking for skill in Amazon Web Services increased 76 percent between June 2015 and June 2016. Salesforce.com saw its own skill mentions increase 37 percent, while DevOps and Cloud rose 35 percent and 28 percent, respectively. Even as they expand their presence in the cloud, companies are also looking for tech professionals who can manage projects, crunch data, and figure out how to make systems run more autonomously. Mentions of ‘data science’ as a skill ...
Jul. 29, 2016 03:00 PM EDT Reads: 550
IoT generates lots of temporal data. But how do you unlock its value? You need to discover patterns that are repeatable in vast quantities of data, understand their meaning, and implement scalable monitoring across multiple data streams in order to monetize the discoveries and insights. Motif discovery and deep learning platforms are emerging to visualize sensor data, to search for patterns and to build application that can monitor real time streams efficiently. In his session at @ThingsExpo, ...
Jul. 29, 2016 02:00 PM EDT Reads: 1,214
"delaPlex is a software development company. We do team-based outsourcing development," explained Mark Rivers, COO and Co-founder of delaPlex Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 29, 2016 01:00 PM EDT Reads: 2,135
Amazon has gradually rolled out parts of its IoT offerings in the last year, but these are just the tip of the iceberg. In addition to optimizing their back-end AWS offerings, Amazon is laying the ground work to be a major force in IoT – especially in the connected home and office. Amazon is extending its reach by building on its dominant Cloud IoT platform, its Dash Button strategy, recently announced Replenishment Services, the Echo/Alexa voice recognition control platform, the 6-7 strategic...
Jul. 29, 2016 11:15 AM EDT Reads: 700
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
Jul. 29, 2016 11:15 AM EDT Reads: 1,353
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
Jul. 29, 2016 09:45 AM EDT Reads: 2,163