Click here to close now.

Welcome!

SAP Authors: Pat Romanski, Elizabeth White, Carmen Gonzalez, AppDynamics Blog, Liz McMillan

Blog Feed Post

Applying MaaS to DaaS (Database as a Service) Contract. An introduction to the Practice

The Cloud offers a great opportunity to manage highly available and scalable databases by decreasing cost, time and risks. We have introduced how [4] the DaaS life cycle helps in applying best practices when migrating to the Cloud or administrating day-by-day Cloud activities. Taking into consideration the risks associated with Cloud contracts, we introduce a set of best practices that assist organizations in defining the best possible DaaS agreement. Best practices help define regulation controls that determine when and how applications can be deployed in the Cloud. This means that Cloud computing platforms are made up of different components from a variety of vendors but also of a variety of legal jurisdictions (countries, politics, risk management and compliance).

MaaS applied to drawing up the DaaS contract (and to control the Services)

Applying the MaaS can help manage data storage by using location constraints to check where your data is deployed and how it is implemented. Such constraints need to be clearly defined in the contract; persistence and dependencies have to be those classified (and regularly updated) in the data model in order to standardize the platform technologies that underpin the service provided. The main obligations that must be stipulated in the DaaS contract are the following:

1. Integrity defined at the model level has to be maintained through the service. The monitoring executed by data model, for example, has to match what is defined into the initial data structure and classified in the same way;

2. Country location has to be defined in the model partition and regularly monitored and compared. Any mismatch is an infringement of the agreement and must be reconciled with the terms outlined in the SLA;

3. Include and specify international regulations that the both Provider and the Vendor are responsible for during the service life cycle. In detail, highlight directives containing data breach rules. Provider and Vendors are protected although any violation is a service penalty and the data owner must notify both Provider and Vendor in case of a breach;

4. Specify location properties and not only in terms of country. The site locating machines, racks and so on has to be the appropriate one (weight per square meter, fire safety, anti-flood, employee privileges and security service personnel);

5. Identify trust boundaries throughout the IT architecture. Data models and partitions are the right way to define trust boundaries and stewardship to prevent unauthorized access and sharing;

6. Include the method to encrypt data transmitted across the network. If different encryption is used by the provider/ vendor, specify what and when it is to be used. The contract has to include how encryption is run on multi-tenant storage. List the rules concerning keys adoption;

7. Once data has to be deleted, specify that data retention and deletion are the responsibility of the Provider. Looking at data model mapping, data has to be destroyed in all locations defined and monitored. The Provider has to specify if data, for any reason, has been copied in different media and then shredded. The contract must include a provision for the customer to request an audit in order to certify that data has been deleted. This is strategic because satisfyes 2 important clauses:

7.1) Service Closure: the provider should not be able to terminate the service at his convenience. Merges, acquisition and other unpredictable events cannot stop the service (clause of irrevocable guarentee of continous service). In case the service has to be shutdown, the provider has the obligation to retain the data (and services) for an accepatable period of time and to migrate them to the new provider without costs. Of course, data retention and unrecoverable deletion after the migration are the responsability of the provider;

7.2) Right to Closure: in case the contract’s clauses are non respected (value proposition violated, extra charged upgrades, infrastructure maintenance without appropriate assistance, services have not be rendered adeguately, location security out of order …) you should close the contract without penalties. Again, the provider has the obligation to retain the data (and services) for an accepatable period of time and then to migrate them to the new provider.

8. Models are key to ensuring that logical data segregation and control are effective after backup and recovery, test and compare are completed. Include in the contract that a data model should be used to define the data architecture through the data life cycle. MaaS maintain the right to audit, to test all the clauses have been agreed: the data models keep in.

Although the best practices introduced above are helpful guidelines in defining DaaS contracts, negotiating the contractual clauses of your Cloud agreement is the first constraint. Ensure that all standard functionality are guaranteed and enforce special measures should be taken into consideration to secure data and service both in transit from/to the Provider and during the storage:

1)    Enforce and ensure security compliance through ISO 27001/27002 directions. Schedule vulnerability assessments and regular real-time visibility into data applications. MaaS can define “on-premise” the multitenancy in the provider’s infrastructure and applications. Models map the service requirements at a given infrastructure: then, compliance officers have to periodically verify requirements assessment and outcomes through the infrastructure.

2)    Apply SSL, IPSec constraints to secure data movement into the data center. Perimeter protection is essential to prevent denial-of-service threats;

3)    Consider and include VLAN, VPN rules to secure data movement from/to the data center;

4)    Include full disclosure. Provider’s employees and data administrators have to be certified by regulatory and compliance obligations. ISO 27001/27002 have to be provider’s standards (extended to their employees) in regard to privacy and data residency. Always include in the contract, who is responsible for establishing the compliance policy.

Conclusion

MaaS is the “compass” to define on-premise the DaaS (Database as a Service) properties such as security range, DB partitioning and scaling, multi-tenancy, geo-location and all requested assets might be defined “early”. Still, models increases the efficiency of defining, updating and sharing data models and database designs. In other words, models provide continuity with the databases’ structure to extend to the Cloud preconfigured levels of security, compliance and what has been registered inside the data models.

References
[1] N. Piscopo - ERwin® in the Cloud: How Data Modeling Supports Database as a Service (DaaS) Implementations
[2] N. Piscopo - CA ERwin® Data Modeler’s Role in the Relational Cloud
[3] D. Burbank, S. Hoberman - Data Modeling Made Simple with CA ERwin® Data Modeler r8
[4] N. Piscopo – Best Practices for Moving to the Cloud using Data Models in the DaaS Life Cycle
[5] N. Piscopo – Using CA ERwin® Data Modeler and Microsoft SQL Azure to Move Data to the Cloud within the DaaS Life Cycle
[6] R. Livingstone – Four Barriers to Cloud Due Diligence;
[7] N. Piscopo – MaaS (Model as a Service) is the emerging solution to design, map, integrate and publish Open Data http://cloudbestpractices.net/2012/10/21/maas/
[8] N. Piscopo – MaaS Workshop, Awareness, Courses Syllabus;
[9] N. Piscopo – DaaS Workshop, Awareness, Courses Syllabus;
[10] N. Piscopo – DaaS Contract templates: main constraints and examples, in press.


Read the original blog entry...

More Stories By Cloud Best Practices Network

The Cloud Best Practices Network is an expert community of leading Cloud pioneers. Follow our best practice blogs at http://CloudBestPractices.net

@ThingsExpo Stories
The worldwide cellular network will be the backbone of the future IoT, and the telecom industry is clamoring to get on board as more than just a data pipe. In his session at @ThingsExpo, Evan McGee, CTO of Ring Plus, Inc., discussed what service operators can offer that would benefit IoT entrepreneurs, inventors, and consumers. Evan McGee is the CTO of RingPlus, a leading innovative U.S. MVNO and wireless enabler. His focus is on combining web technologies with traditional telecom to create a new breed of unified communication that is easily accessible to the general consumer. With over a de...
Disruptive macro trends in technology are impacting and dramatically changing the "art of the possible" relative to supply chain management practices through the innovative use of IoT, cloud, machine learning and Big Data to enable connected ecosystems of engagement. Enterprise informatics can now move beyond point solutions that merely monitor the past and implement integrated enterprise fabrics that enable end-to-end supply chain visibility to improve customer service delivery and optimize supplier management. Learn about enterprise architecture strategies for designing connected systems tha...
Cloud is not a commodity. And no matter what you call it, computing doesn’t come out of the sky. It comes from physical hardware inside brick and mortar facilities connected by hundreds of miles of networking cable. And no two clouds are built the same way. SoftLayer gives you the highest performing cloud infrastructure available. One platform that takes data centers around the world that are full of the widest range of cloud computing options, and then integrates and automates everything. Join SoftLayer on June 9 at 16th Cloud Expo to learn about IBM Cloud's SoftLayer platform, explore se...
SYS-CON Media announced today that 9 out of 10 " most read" DevOps articles are published by @DevOpsSummit Blog. Launched in October 2014, @DevOpsSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce softw...
15th Cloud Expo, which took place Nov. 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA, expanded the conference content of @ThingsExpo, Big Data Expo, and DevOps Summit to include two developer events. IBM held a Bluemix Developer Playground on November 5 and ElasticBox held a Hackathon on November 6. Both events took place on the expo floor. The Bluemix Developer Playground, for developers of all levels, highlighted the ease of use of Bluemix, its services and functionality and provide short-term introductory projects that developers can complete between sessions.
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, shared some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, a...
The Internet of Things (IoT) promises to evolve the way the world does business; however, understanding how to apply it to your company can be a mystery. Most people struggle with understanding the potential business uses or tend to get caught up in the technology, resulting in solutions that fail to meet even minimum business goals. In his session at @ThingsExpo, Jesse Shiah, CEO / President / Co-Founder of AgilePoint Inc., showed what is needed to leverage the IoT to transform your business. He discussed opportunities and challenges ahead for the IoT from a market and technical point of vie...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal an...
The 3rd International @ThingsExpo, co-located with the 16th International Cloud Expo – to be held June 9-11, 2015, at the Javits Center in New York City, NY – is now accepting Hackathon proposals. Hackathon sponsorship benefits include general brand exposure and increasing engagement with the developer ecosystem. At Cloud Expo 2014 Silicon Valley, IBM held the Bluemix Developer Playground on November 5 and ElasticBox held the DevOps Hackathon on November 6. Both events took place on the expo floor. The Bluemix Developer Playground, for developers of all levels, highlighted the ease of use of...
Grow your business with enterprise wearable apps using SAP Platforms and Google Glass. SAP and Google just launched the SAP and Google Glass Challenge, an opportunity for you to innovate and develop the best Enterprise Wearable App using SAP Platforms and Google Glass and gain valuable market exposure. In his session at @ThingsExpo, Brian McPhail, Senior Director of Business Development, ISVs & Digital Commerce at SAP, outlined the timeline of the SAP Google Glass Challenge and the opportunity for developers, start-ups, and companies of all sizes to engage with SAP today.
Enthusiasm for the Internet of Things has reached an all-time high. In 2013 alone, venture capitalists spent more than $1 billion dollars investing in the IoT space. With "smart" appliances and devices, IoT covers wearable smart devices, cloud services to hardware companies. Nest, a Google company, detects temperatures inside homes and automatically adjusts it by tracking its user's habit. These technologies are quickly developing and with it come challenges such as bridging infrastructure gaps, abiding by privacy concerns and making the concept a reality. These challenges can't be addressed w...
The industrial software market has treated data with the mentality of “collect everything now, worry about how to use it later.” We now find ourselves buried in data, with the pervasive connectivity of the (Industrial) Internet of Things only piling on more numbers. There’s too much data and not enough information. In his session at @ThingsExpo, Bob Gates, Global Marketing Director, GE’s Intelligent Platforms business, to discuss how realizing the power of IoT, software developers are now focused on understanding how industrial data can create intelligence for industrial operations. Imagine ...
SYS-CON Events announced today that Liaison Technologies, a leading provider of data management and integration cloud services and solutions, has been named "Silver Sponsor" of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York, NY. Liaison Technologies is a recognized market leader in providing cloud-enabled data integration and data management solutions to break down complex information barriers, enabling enterprises to make smarter decisions, faster.
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
Hadoop as a Service (as offered by handful of niche vendors now) is a cloud computing solution that makes medium and large-scale data processing accessible, easy, fast and inexpensive. In his session at Big Data Expo, Kumar Ramamurthy, Vice President and Chief Technologist, EIM & Big Data, at Virtusa, will discuss how this is achieved by eliminating the operational challenges of running Hadoop, so one can focus on business growth. The fragmented Hadoop distribution world and various PaaS solutions that provide a Hadoop flavor either make choices for customers very flexible in the name of opti...
Cultural, regulatory, environmental, political and economic (CREPE) conditions over the past decade are creating cross-industry solution spaces that require processes and technologies from both the Internet of Things (IoT), and Data Management and Analytics (DMA). These solution spaces are evolving into Sensor Analytics Ecosystems (SAE) that represent significant new opportunities for organizations of all types. Public Utilities throughout the world, providing electricity, natural gas and water, are pursuing SmartGrid initiatives that represent one of the more mature examples of SAE. We have s...
The Internet of Things will put IT to its ultimate test by creating infinite new opportunities to digitize products and services, generate and analyze new data to improve customer satisfaction, and discover new ways to gain a competitive advantage across nearly every industry. In order to help corporate business units to capitalize on the rapidly evolving IoT opportunities, IT must stand up to a new set of challenges. In his session at @ThingsExpo, Jeff Kaplan, Managing Director of THINKstrategies, will examine why IT must finally fulfill its role in support of its SBUs or face a new round of...
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
Wearable devices have come of age. The primary applications of wearables so far have been "the Quantified Self" or the tracking of one's fitness and health status. We propose the evolution of wearables into social and emotional communication devices. Our BE(tm) sensor uses light to visualize the skin conductance response. Our sensors are very inexpensive and can be massively distributed to audiences or groups of any size, in order to gauge reactions to performances, video, or any kind of presentation. In her session at @ThingsExpo, Jocelyn Scheirer, CEO & Founder of Bionolux, will discuss ho...
The true value of the Internet of Things (IoT) lies not just in the data, but through the services that protect the data, perform the analysis and present findings in a usable way. With many IoT elements rooted in traditional IT components, Big Data and IoT isn’t just a play for enterprise. In fact, the IoT presents SMBs with the prospect of launching entirely new activities and exploring innovative areas. CompTIA research identifies several areas where IoT is expected to have the greatest impact.