Welcome!

Artificial Intelligence Authors: Elizabeth White, Liz McMillan, Kevin Benedict, Pat Romanski, Angsuman Dutta

News Feed Item

EMC and Capgemini Launch Case-as-a-Service Solution to Transform Case Management[1]

Fully-Managed Service, Built on EMC Documentum xCP, Can reduce Costs and Time to Delivery by Up to 30 Percent

PARIS and VIENNA, Nov. 6, 2012 /PRNewswire/ --

News Highlights:

  • New, fully-managed case management and correspondence management service brings together EMC technology and leading vertical expertise from Capgemini
  • Revolutionary way to procure proven case management services, reducing costs and time-to-value
  • Built as an off the shelf business solution focused on the end-user
  • Targets all key industry verticals, starting with an initial focus on the Public Sector

EMC® Corporation (NYSE: EMC) and Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services today announced the launch of its joint Case-as-a-Service (CaaS) Solution. This fully-managed offering combines rich technology from EMC with vertical industry and process expertise, global delivery model and proven infrastructure support services from Capgemini. The solution is initially targeted at Public Sector organizations, with plans to rapidly expand across a number of other vertical markets. The solution is being launched at Momentum, the EMC Information Intelligence Group's EMEA user conference.

Organizations across all industries face the requirement of streamlining people-driven processes and workflows to raise efficiency, cut costs, stay competitive and provide better, faster citizen and customer service. Public Sector agencies seek agility to react and respond to political, economic and societal pressures; healthcare and insurance companies require advanced process automation for claims, and banks look to reduce costs and time for processing loans. To address these case management challenges, organizations have typically built heavily-coded custom legacy applications, which can take months to deploy, or business process management applications which prove too rigid. These multiple different applications, even within single organizations, can lead to a high Total Cost of Ownership. Capgemini and EMC joint Service-based model helps to accelerate the move from paper to digitization, reducing time, cost and speeding up processes and moves from Capex to Opex expenditure – by providing an adaptable solution and a single point of contact for information.

Benefits of the EMC-Capgemini Case-as-a-Service Solution include:

  • Faster time-to-value and reduced total cost of ownership – preconfigured solution requiring no client software to install, ease of customization and flexible scalability. Solutions available in a fully-managed environment with the intent to reduce costs and delivery time by up to 30%.
  • Improved productivity, efficiency and service levels – eliminate paper at the point of origin, better control and visibility to information, user access to information anytime, anywhere and streamlined processes.
  • Reduced procurement and implementation risks – minimal capital investment, pricing based on per-case basis, can be procured on a short-term basis, and service by Capgemini and EMC.

The solution could help for example to digitize correspondence within government departments, improve communication and costs for food retailers and speed up access to interview archives for police services.

The EMC-Capgemini CaaS solution is comprised of an integrated technology stack, including EMC® Documentum® xCP, the leading case management platform, EMC® Captiva® for enterprise capture and EMC® Document Sciences® for customer communications management. It also includes EMC virtualization technology based on VCE Vblock, and provisioning and storage. The solution is also "EMC Certified" having been validated by EMC® Proven Professional Certified Architects as well as an independent third party organization for functional completeness, performance and scalability, security and interoperability. Certified status instills high standards of customer confidence in the solution architecture and foundation.

The Case-as-a-Service solution extends the strategic alliance between EMC and Capgemini, enabling customers to reduce costs and gain efficiency and business agility.

Executive Quotes:

Charlie Li, Global Vice President for EMC at Capgemini said: "We are delighted to be launching this new service which will rapidly help organizations transform their process methods to reduce costs and streamline services. We have packaged our strong sector expertise in content and case management and a global delivery network to provide a compelling business solution, competitive pricing and underpinned by proven technology, methods and tools. Our customers can switch to CaaS and start benefiting quickly with the knowledge that they can refine and adapt business process and workflows in a much more user-friendly and flexible manner."

Chris McLaughlin, Vice President, Channels and Alliances, Information Intelligence Group at EMC:

"Bringing Case-as-a-Service to market is another important step in the journey for EMC and Capgemini to transform our customers' business with end-to-end case management solutions. Initially focused on Public Sector but broadly applicable across all industries, this solution addresses a critical need as every organization requires automated processes for resolving cases, claims and correspondence.  The potential cost savings and time-to-value benefits with Case-as-a-Service are only rivalled by the expertise and superior technology of these two market leaders."

Momentum – the IIG European Users Conference

The EMC Capgemini Case-as-a-Service Solution will be on display at Momentum, the IIG European Users Conference, November 5-8, 2012 in Vienna. For more information, please visit: http://www.momentumeurope.com.

Additional EMC Resources:

Additional Capgemini Resources:

About EMC

EMC Corporation is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset — information — in a more agile, trusted and cost-efficient way. Additional information about EMC can be found at www.EMC.com.

EMC, Documentum, Captiva, and Document Sciences are registered trademarks or trademarks of EMC Corporation in the United States and other countries.  All other trademarks used herein are the property of their respective holders.

About Capgemini

With more than 120,000 people in 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore ®, its worldwide delivery model.

Learn more about us at www.capgemini.com.

Rightshore® is a trademark belonging to Capgemini

[1] Public Sector (and other service-oriented organizations such as Energy and Utilities) have multiple needs which can be grouped under the term Case Management, e.g. Entitlements, Registration, and Correspondence Management. Case as a Service refers to the coordination of services on behalf of a party such as taxation, insurance, benefits, health care, legal, education and licensing


SOURCE EMC Corporation

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
Imagine if you will, a retail floor so densely packed with sensors that they can pick up the movements of insects scurrying across a store aisle. Or a component of a piece of factory equipment so well-instrumented that its digital twin provides resolution down to the micrometer.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settle...
Product connectivity goes hand and hand these days with increased use of personal data. New IoT devices are becoming more personalized than ever before. In his session at 22nd Cloud Expo | DXWorld Expo, Nicolas Fierro, CEO of MIMIR Blockchain Solutions, will discuss how in order to protect your data and privacy, IoT applications need to embrace Blockchain technology for a new level of product security never before seen - or needed.
BnkToTheFuture.com is the largest online investment platform for investing in FinTech, Bitcoin and Blockchain companies. We believe the future of finance looks very different from the past and we aim to invest and provide trading opportunities for qualifying investors that want to build a portfolio in the sector in compliance with international financial regulations.
Leading companies, from the Global Fortune 500 to the smallest companies, are adopting hybrid cloud as the path to business advantage. Hybrid cloud depends on cloud services and on-premises infrastructure working in unison. Successful implementations require new levels of data mobility, enabled by an automated and seamless flow across on-premises and cloud resources. In his general session at 21st Cloud Expo, Greg Tevis, an IBM Storage Software Technical Strategist and Customer Solution Architec...
Nordstrom is transforming the way that they do business and the cloud is the key to enabling speed and hyper personalized customer experiences. In his session at 21st Cloud Expo, Ken Schow, VP of Engineering at Nordstrom, discussed some of the key learnings and common pitfalls of large enterprises moving to the cloud. This includes strategies around choosing a cloud provider(s), architecture, and lessons learned. In addition, he covered some of the best practices for structured team migration an...
No hype cycles or predictions of a gazillion things here. IoT is here. You get it. You know your business and have great ideas for a business transformation strategy. What comes next? Time to make it happen. In his session at @ThingsExpo, Jay Mason, an Associate Partner of Analytics, IoT & Cybersecurity at M&S Consulting, presented a step-by-step plan to develop your technology implementation strategy. He also discussed the evaluation of communication standards and IoT messaging protocols, data...
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
In his session at 21st Cloud Expo, Raju Shreewastava, founder of Big Data Trunk, provided a fun and simple way to introduce Machine Leaning to anyone and everyone. He solved a machine learning problem and demonstrated an easy way to be able to do machine learning without even coding. Raju Shreewastava is the founder of Big Data Trunk (www.BigDataTrunk.com), a Big Data Training and consulting firm with offices in the United States. He previously led the data warehouse/business intelligence and B...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
When shopping for a new data processing platform for IoT solutions, many development teams want to be able to test-drive options before making a choice. Yet when evaluating an IoT solution, it’s simply not feasible to do so at scale with physical devices. Building a sensor simulator is the next best choice; however, generating a realistic simulation at very high TPS with ease of configurability is a formidable challenge. When dealing with multiple application or transport protocols, you would be...
Smart cities have the potential to change our lives at so many levels for citizens: less pollution, reduced parking obstacles, better health, education and more energy savings. Real-time data streaming and the Internet of Things (IoT) possess the power to turn this vision into a reality. However, most organizations today are building their data infrastructure to focus solely on addressing immediate business needs vs. a platform capable of quickly adapting emerging technologies to address future ...
We are given a desktop platform with Java 8 or Java 9 installed and seek to find a way to deploy high-performance Java applications that use Java 3D and/or Jogl without having to run an installer. We are subject to the constraint that the applications be signed and deployed so that they can be run in a trusted environment (i.e., outside of the sandbox). Further, we seek to do this in a way that does not depend on bundling a JRE with our applications, as this makes downloads and installations rat...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
DX World EXPO, LLC, a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lead...
Digital Transformation (DX) is not a "one-size-fits all" strategy. Each organization needs to develop its own unique, long-term DX plan. It must do so by realizing that we now live in a data-driven age, and that technologies such as Cloud Computing, Big Data, the IoT, Cognitive Computing, and Blockchain are only tools. In her general session at 21st Cloud Expo, Rebecca Wanta explained how the strategy must focus on DX and include a commitment from top management to create great IT jobs, monitor ...
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
The IoT Will Grow: In what might be the most obvious prediction of the decade, the IoT will continue to expand next year, with more and more devices coming online every single day. What isn’t so obvious about this prediction: where that growth will occur. The retail, healthcare, and industrial/supply chain industries will likely see the greatest growth. Forrester Research has predicted the IoT will become “the backbone” of customer value as it continues to grow. It is no surprise that retail is ...