|By Business Wire||
|November 15, 2012 11:03 AM EST||
Spinnaker Support, the global market leader for SAP and JD Edwards third-party maintenance, co-sourcingSM, and consulting, announces today it has hired Paul Cudmore as Director of Support Services for their JD Edwards Support Practice focusing on Spinnaker Support’s Co-Sourcing solutions.
As the director of support services, Cudmore leads the Co-Sourcing team that provides a full range of application and technical managed services (AMS/TMS) to meet the needs of Spinnaker Support’s clients. Their Co-Sourcing operation consists of highly skilled engineers and analysts that work in collaborative environments with clients to enhance their support operations.
Spinnaker Support’s Co-Sourcing services extend beyond their third-party maintenance offering with the intent to deliver robust end-user or super-user support services, on demand. The scope of this offering comprises of expert-level JD Edwards applications support and knowledge sharing, custom programming, CNC expertise, technical system support, and other enhanced maintenance services. With Spinnaker Support as a Co-Sourcing partner, critical employees of an organization’s support team can be confidently redirected to priority projects. Spinnaker Support’s staff can then fulfill alternate organizational needs, achieve process improvement initiatives, or simply meet requirements for extended leave.
“As we continue to see unprecedented growth as a company, the need for focused leaders on all of our service offerings becomes increasingly necessary,” said Matt Stava, Managing Principal of Spinnaker Support. “Paul’s breadth of knowledge and experience, as well as his excellent reputation within the JD Edwards community makes him the perfect addition to our team. Because many customers have support needs beyond just third-party maintenance, the Co-Sourcing business unit is a perfect complimentary offering to our services portfolio.”
With over 30 years of consulting and client support experience with JD Edwards applications, Cudmore’s success leading divisional and enterprise-wide initiatives brings a distinctive outlook to the Spinnaker Support Co-Sourcing team. Cudmore recognizes the keys to client success are founded on thorough analysis and a detailed understanding of each client’s unique strategies, issues, goals, and expectations. Such an approach will allow Spinnaker Support to further define, craft, and tailor the specific Co-Sourcing services required by each client.
“I’ve seen the growth and strides Spinnaker Support has made as a company over the years. I am thrilled to become part of their growing team and to contribute to the positive difference they are making to numerous companies across multiple industries,” said Paul Cudmore. “The opportunity to lead a seasoned team with an average 15 years’ experience, as well as work for a company that has proven itself to be the leader in third-party maintenance, is a great honor.”
About Spinnaker Support
Spinnaker Support, the global market leader for JD Edwards and SAP third-party maintenance, co-sourcing and consulting services, helps companies maximize their ERP software investments. Whether companies are planning to replace their high-cost maintenance provider or are seeking supplemental maintenance support for their ERP applications, Spinnaker Support has a solution to fit their needs. More than 160 clients worldwide have chosen Spinnaker Support as their provider of choice. Spinnaker Support services are available across the globe via offices located in Denver, Singapore and London. To learn more about Spinnaker Support, visit www.spinnakersupport.com, call +1-877-476-0576 or follow us on Twitter at @spinnakersupprt.
Software AG helps organizations transform into Digital Enterprises, so they can differentiate from competitors and better engage customers, partners and employees. Using the Software AG Suite, companies can close the gap between business and IT to create digital systems of differentiation that drive front-line agility. We offer four on-ramps to the Digital Enterprise: alignment through collaborative process analysis; transformation through portfolio management; agility through process automation and integration; and visibility through intelligent business operations and big data.
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