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SAP HANA Cloud Authors: Elizabeth White, Carmen Gonzalez, Esmeralda Swartz, Trevor Parsons, Jayaram Krishnaswamy

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ManageEngine Supports Multiple Business Units With Private Social Network

ManageEngine, the real-time IT management company, today announced the support for multiple domains in ITPulse, the industry’s first private social network built exclusively for IT teams. Now, the IT team at one business unit can collaborate with the IT teams at other business units on a single wall that offers a cascading, real-time display of IT infrastructure health and collaboration.

When IT organizations span multiple business units, the resulting fragmentation and isolation can interfere with knowledge and skills transfer as each IT team focuses on its own business unit. In turn, each team is left to “reinvent the wheel” when solving issues and challenges that have already been addressed by other teams in the company. The new multi-domain support in ITPulse ensures that all IT teams have access to a common wall, enabling them to easily share knowledge and discuss IT issues, projects, and capacity planning.

“ITPulse originally restricted sign-ups to just one domain as a security consideration,” said Dev Anand, director of product management at ManageEngine. “However, that single domain support meant large enterprises had no way of bringing in business units with different email IDs onto a single social networking platform. We’ve enhanced ITPulse to solve this problem by enabling administrators to define and accept sign-ups from different email domains across their business units.”

Apart from adding the IT team at various business units, ITPulse now enables the local IT team to also add IT consultants, vendors and service providers. This helps the IT team to stay in touch and engage in discussion with such people who matter to their IT — from anywhere, anytime.

By integrating ITPulse with IT management tools from ManageEngine as well as from BMC, CA, HP, IBM and other vendors, IT teams can achieve powerful automations that streamline IT collaboration in problem prevention and resolution. User actions and IT performance data can be immediately and automatically posted on the ITPulse wall — a much faster and more reliable process than email or telephone communications.

Pricing and Availability

ITPulse with multiple domains support is available immediately. In addition to ITPulse Free Edition, which supports up to two users, ITPulse Professional Edition is $5 per user per month. The Professional Edition includes technical support via [email protected]. ITPulse is available at a discount for existing ManageEngine customers; this special offer can be accessed at http://ow.ly/chvJx.

Users can sign up for ITPulse at https://youritpulse.com/signup. User licenses are available via the ITPulse store at http://itpulse.myshopify.com/products/it-pulse-user-license and via direct sales at [email protected].

For more information on ITPulse, please visit http://youritpulse.com/home. For more information on ManageEngine, visit http://www.manageengine.com; follow the company blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

About ManageEngine ITPulse

ITPulse is a private social networking site for IT. With ITPulse, IT organizations can build a social wall that reflects the day-to-day pulse of IT. By bringing ManageEngine and/or third-party IT tools and IT teams together on the same page via APIs, ITPulse helps establish real-time collaboration even from outside the company’s communication boundaries. For more information on ITPulse, visit http://youritpulse.com/home.

About ManageEngine

ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 65,000 established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, United Kingdom, India, Japan and China. For more information, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

ManageEngine is a trademark of Zoho Corp. All other brand names and product names are trademarks or registered trademarks of their respective companies.

Tags: ManageEngine, real-time IT, Zoho, ITPulse, social network, social wall, integrated IT management, application performance monitoring, performance monitoring, virtualization, cloud, IT management, business service management, user experience monitoring, workflow automation, network management, server management

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