Welcome!

SAP HANA Cloud Authors: John Basso, Pat Romanski, Steven Lamb, Liz McMillan, Ed Featherston

News Feed Item

Leading Southern African Retail and Financial Services Group Selects CoreMedia Solutions to Help Drive Online Customer Engagement

HAMBURG, Germany and LONDON, November 20, 2012 /PRNewswire/ --

JD Group plans to integrate CoreMedia CMS and CoreMedia LiveContext with SAP® Web Channel Experience Management to deliver full multi-channel customer experience


CoreMedia, a leading Web Content Management (WCM) company, today announced that JD Group - a major Southern African retailer and financial services provider - has selected
CoreMedia CMS and CoreMedia LiveContext to optimize its online customer engagement channels and leverage the SAP® Web Channel Experience Management application. With mobile solutions increasingly becoming the online access channel of choice for many consumers in southern Africa, JD Group will be able to provide its customers with context-aware, online experiences across any channel or touchpoint.

The selection builds on CoreMedia's strong partnership with SAP, and underscores the strength of CoreMedia LiveContext's contextual marketing solution used together with and SAP Web Channel Experience Management 2.0. CoreMedia is working with Ctrlroom, a leading South African e-commerce and online digital strategy consultancy, to implement the project for JD Group. CoreMedia's powerful engagement capabilities will help enrich the overall customer experience that companies within JD Group are able to offer online - particularly across critical channels such as mobile and social - resulting in increased engagement, higher sales as well as stronger customer loyalty.

"At JD Group our group-wide 'Art of Service' initiative focuses on delivering a positive customer experience, whether that's in our stores or online across a growing range of channels," commented Andrew Murray, JD Group's Chief Information Officer. "Central to this initiative is our ability to anticipate and recognize our customers' requirements and deliver on their expectations. It's critical for JD Group to have an outstanding online presence, and we knew we needed a content management solution that could add real value to our existing SAP solutions.

"Having recently implemented the SAP ERP application group-wide to power our critical back-office operations, it was essential that any solution integrated with SAP Web Channel Experience Management," Murray continued. "CoreMedia CMS and CoreMedia LiveContext not only met this criteria, but also demonstrated that they were extremely customizable and easy for our business and marketing staff to use. Using the CoreMedia solutions to effectively manage and deliver our multiple content assets contextually will also help us to grow JD Group's online presence and e-commerce revenues in furniture retail and financial services while also offering much improved customer engagement."

JD Group's first major project based on CoreMedia will be an online financial services site, featuring an integrated loan application that links directly with their implementation of the SAP Customer Relationship Management (SAP CRM) application. Speed of implementation was also viewed as a key factor in JD Group's decision to select CoreMedia, with site development, testing and deployment taking weeks rather than months. The project will then be rolled out across JD Group's multiple brands, with Web properties that will include CoreMedia CMS and/or CoreMedia LiveContext with SAP Web Channel Experience Management.

"We're delighted that JD Group has chosen our CoreMedia CMS and CoreMedia LiveContext to deliver content management and contextual marketing for its major SAP solution-based, multi-brand e-commerce project," added CoreMedia's CEO, Gerrit Kolb. " Our powerful, yet easy-to-use editorial tools integrate seamlessly with SAP Web Channel Experience Management, allowing JD Group business users to instantly access and publish online content regardless of the channels or touchpoints involved. The CoreMedia CMS solution with its SAP-certified for integration with SAP NetWeaver®, confirms our ability to meet the highest level of technical and interoperability standards for major customers such as JD Group."

CoreMedia is teaming with SAP to help fuel the delivery of highly relevant, contextual Web information for companies like JD Group. CoreMedia LiveContext enables organizations using SAP Web Channel Experience Management to support every aspect of a customer's experience with rich, contextual information that's unified across every online channel. SAP Web Channel Experience Management 2.0 delivers a full range of e-marketing, e-commerce and e-service functions for creating and deploying Web shops as a profitable sales, service and interaction channel.

About JD Group

The JD Group operates in Southern Africa as a leading diversified mass finance consumer financier, a differentiated furniture, household appliance, consumer electronic goods, home entertainment, office automation and building supplies retailer, and as a diversified retailer of motor vehicles, vehicle servicing and parts. The group's six operating business divisions serve their target markets through a multi-branded channel network representing 12 retail brands, with a footprint of 1,143 retail stores and 84 motor dealerships across the region. For more information, visit http://www.jdgroup.co.za

About Ctrlroom

Based near Durban, South Africa, Ctrlroom works with organizations to increase their online conversion rates and develop coherent digital strategies to augment their above the line marketing activities. The company brings together all the core disciplines of Web enablement - including user experience, e-commerce consulting and integration, content management, search engine optimization, Web analytics and social media marketing - that combine to deliver optimized conversion rates. http://www.ctrlroom.co

About CoreMedia

CoreMedia is a leading provider of Web Content Management (WCM) software to organizations demanding engaging, context-driven online experiences for their customers - regardless of channel or touchpoint. The company's WCM suite offers unique business value by seamlessly integrating digital and social media assets, increasing editorial productivity and accelerating time to market in complex environments. As a result, businesses can more effectively execute their online strategies to engage users, build customer loyalty and ultimately drive greater revenue and profitability.

Established in 1996, CoreMedia is headquartered in Hamburg, Germany, with offices in San Francisco, London, and Singapore. CoreMedia's clients include global brands, such as the American Association of Medical Colleges (AAMC), Australian Broadcasting Corporation (ABC), Bertelsmann, BILD, CLAAS, Continental, EPCOS, Deutsche Telekom, Internet Broadcasting, O2, and Singapore Press Holdings.

http://www.coremedia.com

SAP, SAP NetWeaver and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.

All other product and service names mentioned are the trademarks of their respective companies.

Cheryl Billson
CoreMedia PR Team
+44(0)7791-720460
[email protected]

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
The best-practices for building IoT applications with Go Code that attendees can use to build their own IoT applications. In his session at @ThingsExpo, Indraneel Mitra, Senior Solutions Architect & Technology Evangelist at Cognizant, provided valuable information and resources for both novice and experienced developers on how to get started with IoT and Golang in a day. He also provided information on how to use Intel Arduino Kit, Go Robotics API and AWS IoT stack to build an application tha...
It’s 2016: buildings are smart, connected and the IoT is fundamentally altering how control and operating systems work and speak to each other. Platforms across the enterprise are networked via inexpensive sensors to collect massive amounts of data for analytics, information management, and insights that can be used to continuously improve operations. In his session at @ThingsExpo, Brian Chemel, Co-Founder and CTO of Digital Lumens, will explore: The benefits sensor-networked systems bring to ...
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
"Tintri was started in 2008 with the express purpose of building a storage appliance that is ideal for virtualized environments. We support a lot of different hypervisor platforms from VMware to OpenStack to Hyper-V," explained Dan Florea, Director of Product Management at Tintri, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
Is your aging software platform suffering from technical debt while the market changes and demands new solutions at a faster clip? It’s a bold move, but you might consider walking away from your core platform and starting fresh. ReadyTalk did exactly that. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, will discuss why and how ReadyTalk diverted from healthy revenue and over a decade of audio conferencing product development to start an innovati...
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
Large scale deployments present unique planning challenges, system commissioning hurdles between IT and OT and demand careful system hand-off orchestration. In his session at @ThingsExpo, Jeff Smith, Senior Director and a founding member of Incenergy, will discuss some of the key tactics to ensure delivery success based on his experience of the last two years deploying Industrial IoT systems across four continents.
There will be new vendors providing applications, middleware, and connected devices to support the thriving IoT ecosystem. This essentially means that electronic device manufacturers will also be in the software business. Many will be new to building embedded software or robust software. This creates an increased importance on software quality, particularly within the Industrial Internet of Things where business-critical applications are becoming dependent on products controlled by software. Qua...
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
SYS-CON Events has announced today that Roger Strukhoff has been named conference chair of Cloud Expo and @ThingsExpo 2016 Silicon Valley. The 19th Cloud Expo and 6th @ThingsExpo will take place on November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. "The Internet of Things brings trillions of dollars of opportunity to developers and enterprise IT, no matter how you measure it," stated Roger Strukhoff. "More importantly, it leverages the power of devices and the Interne...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develo...
SYS-CON Events announced today that MangoApps will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device.
The IETF draft standard for M2M certificates is a security solution specifically designed for the demanding needs of IoT/M2M applications. In his session at @ThingsExpo, Brian Romansky, VP of Strategic Technology at TrustPoint Innovation, explained how M2M certificates can efficiently enable confidentiality, integrity, and authenticity on highly constrained devices.
"We've discovered that after shows 80% if leads that people get, 80% of the conversations end up on the show floor, meaning people forget about it, people forget who they talk to, people forget that there are actual business opportunities to be had here so we try to help out and keep the conversations going," explained Jeff Mesnik, Founder and President of ContentMX, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Internet of @ThingsExpo has announced today that Chris Matthieu has been named tech chair of Internet of @ThingsExpo 2016 Silicon Valley. The 6thInternet of @ThingsExpo will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
When people aren’t talking about VMs and containers, they’re talking about serverless architecture. Serverless is about no maintenance. It means you are not worried about low-level infrastructural and operational details. An event-driven serverless platform is a great use case for IoT. In his session at @ThingsExpo, Animesh Singh, an STSM and Lead for IBM Cloud Platform and Infrastructure, will detail how to build a distributed serverless, polyglot, microservices framework using open source tec...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...