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Thoughts on Mobile Strategies and Social Collaboration

Boise, Idaho is beautiful, but no Silicon Valley
Chris Howard, Gartner Managing VP was recently quoted as saying, "Organizations need to absorb the ways that their employees and consumers want to work and build systems to support them."  He was referring to social enterprise solutions.  I agree with Chris.  People today want a means to collaborate on ideas and to help make decisions.  They want to participate and to make things happen.  Distance, however, is an issue.  That is why places like Silicon Valley seem to always attract a lot of innovation.  It is due to people being together there and able to meet up at a physical location, exchange ideas and organize. The problem is many of us that want to be a part of these discussions are not in these geographies.

I want to pause a moment and introduce to you the concept of time-space compression.  Time-space compression often occurs as a result of technologies that seem to accelerate speed and reduce distances.  Here are some examples:

  • Communications (telegraph, telephone, fax machines, Internet, mobile)
  • Transportation (wheeled carts, rail, cars, trains, jets, rockets)
  • Business (online marketing, online sales, globalization, SFA, Mobile CRM, Mobile BI, Mobile Payments, Mobile Banking)
Social enterprise collaboration solutions like SAP's JAM, Jive, Yammer and Chatter also help with time-space compression.  They are able to accelerate the amount of information and idea exchanges, and reduce the effective distance (geographic obstacles) between participants.   This often increases the speed of decision making and innovation.

It is these kinds of soft ROIs that are so hard to document, but can lead to incredible productivity gains. A couple of months ago I interviewed SAP's CIO Oliver Bussman.  I asked Oliver about social collaboration solutions at SAP and where he could point to ROIs.  He told me about the merits of reading about events using collaboration technology as opposed to email threads.  He said reading a discussion on a collaboration platform enables you to see the whole discussion, while email threads only provide a limited view of the participant's opinions and exchanges.  Why?  You are not always included in every email thread (thank goodness!).  The point is, there are better technology platforms (social enterprise collaboration) that can provide more efficient ways of sharing information among groups of people.

Aberdeen Group in the report "Mobility in ERP 2011" says the following, "Getting the right information, to the right people, so they can make the right decisions is the driving force behind mobilizing the workforce."  I would add, that in addition to mobilizing the workforce, providing them with social enterprise collaboration platforms that also compress time and space is one of the next logical steps to increasing productivity.

Kevin Benedict, Head Analyst for SMAC, Cognizant
Read The Future of Work
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Join the Linkedin Group Strategic Enterprise Mobility
Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

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More Stories By Kevin Benedict

Kevin Benedict serves as the Senior Vice President, Solutions Strategy, at Regalix, a Silicon Valley based company, focused on bringing the best strategies, digital technologies, processes and people together to deliver improved customer experiences, journeys and success through the combination of intelligent solutions, analytics, automation and services. He is a popular writer, speaker and futurist, and in the past 8 years he has taught workshops for large enterprises and government agencies in 18 different countries. He has over 32 years of experience working with strategic enterprise IT solutions and business processes, and he is also a veteran executive working with both solution and services companies. He has written dozens of technology and strategy reports, over a thousand articles, interviewed hundreds of technology experts, and produced videos on the future of digital technologies and their impact on industries.

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