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ClickSoftware Named Gartner MQ Leader

ClickSoftware, provides automated mobile workforce management and optimization solutions for the service industry.  This year it has been positioned as a Leader by Gartner, Inc. in their 2012 Magic Quadrant for Field Service Management report (download the report free here). Gartner did not position SAP in the Leader quadrant, even though SAP has both Syclo and resells much of ClickSoftware's solution as SAP’s Workforce Scheduling and Optimization.  If fact, ClickSoftware utilizes much of the SAP Mobility Platform in their solution.  What is the logic?  Take a look at what makes up a full Field Service Management solution:
  • demand forecasting
  • long-and-short term capacity planning
  • shift planning
  • real-time scheduling and optimization
  • enterprise mobility
  • business analytics
The service industry needs a lot of tools and automation.  It needs all kinds of back-end solutions and capabilities.  The real value of just about any mobile solution is the back-office or cloud based solution it is connected to.

According to Gartner's Magic Quadrant for Field Service Management ClickSoftware is well-positioned to take advantage of the four critical elements of the Nexus of Forces.  The Nexus of Forces is the convergence and mutual reinforcement of social, mobility, cloud and information patterns that drive new business scenarios.  At Cognizant we call these four SMAC (social, mobile, analytics and cloud) because it is great fun to “talk smac!”


It is easy to forget how important the ERP and the back-office solutions are to mobility.  An enterprise mobility app is only as good as the software in which it connects.
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Kevin Benedict, Head Analyst for SMAC, Cognizant
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Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

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More Stories By Kevin Benedict

Kevin Benedict serves as the Senior Vice President, Solutions Strategy, at Regalix, a Silicon Valley based company, focused on bringing the best strategies, digital technologies, processes and people together to deliver improved customer experiences, journeys and success through the combination of intelligent solutions, analytics, automation and services. He is a popular writer, speaker and futurist, and in the past 8 years he has taught workshops for large enterprises and government agencies in 18 different countries. He has over 32 years of experience working with strategic enterprise IT solutions and business processes, and he is also a veteran executive working with both solution and services companies. He has written dozens of technology and strategy reports, over a thousand articles, interviewed hundreds of technology experts, and produced videos on the future of digital technologies and their impact on industries.

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