Welcome!

Artificial Intelligence Authors: Pat Romanski, Elizabeth White, Liz McMillan, Yeshim Deniz, Zakia Bouachraoui

News Feed Item

Continuum Appoints Head of Global Service Delivery

Rob Autor to Lead Continuum's NOC and Service Desk Operations and Drive Superior Service Quality

BOSTON, MA -- (Marketwire) -- 12/03/12 -- Continuum, a leading provider of remote monitoring and management (RMM) and business continuity solutions, has named Rob Autor senior vice president, global service delivery. Autor is responsible for establishing new standards of service excellence at Continuum's network operations center (NOC) and Service Desk through expanded partner outreach and engagement, technology and process improvements, expanded service offerings, and organizational development and training. Autor's appointment brings an executive-level focus to delivering consistently superior service for partners and their customers, and helping Continuum's partners to differentiate their offerings and increase profitability.

Autor has more than 25 years of operations and technology management and consulting experience and has been responsible for large-scale IT and business transformation initiatives. As executive vice president, operations and technology at Sallie Mae, Autor led more than 5,000 employees in internal IT, global call center and processing operations. Autor also served as Sallie Mae's chief information officer, where he led the transformation of the IT division into a high performance, ROI-oriented, customer-focused organization. His experience includes management and consulting positions at Nellie Mae (acquired by Sallie Mae), Towers Perrin and Price Waterhouse. During his tenure at Sallie Mae, Autor was honored by Computerworld as one of its Premier 100 IT Leaders, and Sallie Mae was ranked #20 by Information Week in their Top 500 List of IT Innovators.

"Rob's extensive experience in IT and operations management, and his proven ability to increase service levels, productivity and efficiency in global support organizations will enable us to achieve world-class service quality and customer satisfaction," said Michael George, CEO, Continuum. "Many MSPs are finding it increasingly difficult to attract and retain skilled technicians at competitive wages amid the growing complexity of RMM, MDM and virtualization technologies. We are elevating the value and impact of our NOC and Service Desk to more effectively and efficiently support our partners."

"We are thrilled to see that Continuum has stepped up its commitment to service delivery excellence," said Denis Wilson, president, DWP Information Architects. "Their NOC operation functions as an extension of my team and has helped us double our business without adding any technicians."

"My mission is to ensure that Continuum delivers consistently excellent service to its partners and their customers, while continuously expanding the portfolio of services we offer," said Autor. "In combination, Continuum will enable its partners to compete more effectively, while rapidly growing their bottom lines."

About Continuum
Continuum provides a leading SaaS-based managed services platform that managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small and medium-sized businesses. The comprehensive platform provides an intelligent remote monitoring and management (RMM) solution, comprehensive 24 x 7 Service Desk and an advanced backup and disaster recovery (BDR) offering branded Continuum Vault -- all integrated with an industry-leading network operations center (NOC), delivering a single, unified managed services experience. The company currently employs more than 650 professionals worldwide, supports over 3,300 MSPs, and monitors nearly 500,000 endpoints. The principal owner of Continuum is Summit Partners (www.summitpartners.com), a Boston-based growth equity firm that has raised more than $15 billion in assets. For more information, please visit www.continuum.net.

For more information, contact:
Lynette Bohanan
CommCentric Solutions Inc.
813-727-0196
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

IoT & Smart Cities Stories
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time t...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...
SYS-CON Events announced today that IoT Global Network has been named “Media Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. The IoT Global Network is a platform where you can connect with industry experts and network across the IoT community to build the successful IoT business of the future.
IoT is rapidly becoming mainstream as more and more investments are made into the platforms and technology. As this movement continues to expand and gain momentum it creates a massive wall of noise that can be difficult to sift through. Unfortunately, this inevitably makes IoT less approachable for people to get started with and can hamper efforts to integrate this key technology into your own portfolio. There are so many connected products already in place today with many hundreds more on the h...
CloudEXPO New York 2018, colocated with DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management company where he learned about Bitcoin and eventually Ethereal. Andrew's role at ConsenSys Enterprise is a mul...
Disruption, Innovation, Artificial Intelligence and Machine Learning, Leadership and Management hear these words all day every day... lofty goals but how do we make it real? Add to that, that simply put, people don't like change. But what if we could implement and utilize these enterprise tools in a fast and "Non-Disruptive" way, enabling us to glean insights about our business, identify and reduce exposure, risk and liability, and secure business continuity?
DXWorldEXPO | CloudEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.