Welcome!

SAP HANA Cloud Authors: Flint Brenton, Dan Sarel, John Basso, Tim Hinds, John Esposito

News Feed Item

cablex AG, a Subsidiary of Swisscom AG, Selects ClickSoftware to Improve Customer Service Through Enterprise Mobility and Scheduling Automation

Chosen for ability to mobilize and schedule complex tasks in real-time to 900 field engineers with seamless SAP integration

BURLINGTON, Massachusetts, December 5, 2012 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced that cablex AG, a subsidiary of Swisscom that plans, builds and maintains high-performance ICT and network infrastructure solutions for the energy, communication, transport and facility industries, has selected  ClickSoftware mobility solutions to improve the customer experience while optimizing scheduling for field engineers.

cablex has 900 field engineers working through 20 service centers across Switzerland providing 24/7 support for a diverse and complex range of products.  This complexity has led cablex to seek out a software solution that could seamlessly integrate with SAP to automate its job scheduling, which to date has been conducted manually, using spreadsheets and the telephone.

"We know there are efficiency gains to be made in the way we serve customers in the field," said Daniel Pelizzoni, Head of Service Operation at cablex.  "It has been difficult to find a software solution that we were confident could help address our business challenges, whilst improving customer satisfaction through increased productivity.  We believe we will achieve that with ClickSoftware."

The ClickSoftware Mobility Suite will be implemented by Swisscom IT Services AG, part of cablex's parent company Swisscom. Once complete, the new solution will integrate seamlessly with SAP, automatically scheduling all Service Orders as they are raised.  Service Orders will be scheduled based on the products involved, task complexity and priority, balanced against the need to ensure all service level agreements are met.  The skills of individual engineers will also play a key role in appropriately scheduling Service Orders.  

Field engineers equipped with mobile devices will have constant access to real-time information about their schedules, and the ability to communicate with dispatchers, where previously they could only use a phone for such communication.  Engineers will be updated about schedule changes in real-time and can inform dispatchers electronically when a job is complete.  If a follow-up visit is required, engineers will be able to book it with the customer in real-time.  

"We selected ClickSoftware because the solution offered us access to the latest technology. The mobility and scheduling solutions will be easy for our engineers and dispatchers to use, is comprehensive, and will scale as our company continues to grow," said Sascha Spasovski, Program Manager/CIO at cablex.

"Service organizations are moving towards a model of real-time communication in all facets of the organization, and they understand that enterprise mobility solutions are the key to driving these goals forward," said Hannan Carmeli, President and COO, ClickSoftware. "By integrating with back end systems, including the systems of our partners such as SAP, our customers are well positioned to reap the benefits of the latest mobile technology especially the ability in increase customer satisfaction."

About cablex

cablex AG is the leading provider for planning, building and maintaining high-performance ICT and network infrastructure solutions at competitive prices to meet present and future market needs.

Rapid technological innovation, the upcoming energy reform, the change to the next generation mobile (4G), FTTH rollout,  increasing mobility require investments in communication, energy, transport and facility. We offer comprehensive networking solutions with state-of-the-art technologies and work together with you to lay the infrastructure foundation for the future:

  • with high-performance ICT and network infrastructures in cable and wireless networks for the highest possible bandwidths
  • with reliable and efficient infrastructures to meet future requirements for highly flexible and smart energy grids
  • with solutions for capacity and safety in tunnels and on open sections of roads and rail line
  • with innovative life cycle management service to assure high availability and reliability for the infrastructure in operation

For more information please visit http://www.cablex.ch

About Swisscom IT Services

Swisscom IT Services AG ranks as one of the leading Swiss providers specialising in the integration and operation of complex IT systems. The Swisscom subsidiary's core skills lie in the fields of IT outsourcing services, workplace services, SAP services and financial services (services for the financial industry). The 2,900 employees of Swisscom IT Services look after approximately 400 customers in Switzerland, Austria and Singapore, and generated revenues of CHF 859 million in 2011. The SAP division is Switzerland's leading full-service SAP provider, developing, implementing and operating solutions for medium-sized and large companies. Our customers benefit from long-standing, sector-neutral technological expertise, process know-how and integration experience.

For more information please visit http://www.swisscom.ch/sap

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

SafeHarbor Statement
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2011 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

Media Enquiries Contact:
Michelle Brown or Duncan Gurney
Bond PR
+44(0)870-12-66-007
[email protected] / [email protected]

ClickSoftware Company Contact:
Kristin Amico
[email protected]
+1-781-272-5903 Ext: 2364

SOURCE ClickSoftware Technologies Ltd

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
The IoT has the potential to create a renaissance of manufacturing in the US and elsewhere. In his session at 18th Cloud Expo, Florent Solt, CTO and chief architect of Netvibes, will discuss how the expected exponential increase in the amount of data that will be processed, transported, stored, and accessed means there will be a huge demand for smart technologies to deliver it. Florent Solt is the CTO and chief architect of Netvibes. Prior to joining Netvibes in 2007, he co-founded Rift Technol...
Join IBM June 8 at 18th Cloud Expo at the Javits Center in New York City, NY, and learn how to innovate like a startup and scale for the enterprise. You need to deliver quality applications faster and cheaper, attract and retain customers with an engaging experience across devices, and seamlessly integrate your enterprise systems. And you can't take 12 months to do it.
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, will discuss how research has demonstrated the value of Machine Learning in delivering next generation analytics to im...
This is not a small hotel event. It is also not a big vendor party where politicians and entertainers are more important than real content. This is Cloud Expo, the world's longest-running conference and exhibition focused on Cloud Computing and all that it entails. If you want serious presentations and valuable insight about Cloud Computing for three straight days, then register now for Cloud Expo.
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, will provide tips on how to be successful in large scale machine lear...
IoT device adoption is growing at staggering rates, and with it comes opportunity for developers to meet consumer demand for an ever more connected world. Wireless communication is the key part of the encompassing components of any IoT device. Wireless connectivity enhances the device utility at the expense of ease of use and deployment challenges. Since connectivity is fundamental for IoT device development, engineers must understand how to overcome the hurdles inherent in incorporating multipl...
The IETF draft standard for M2M certificates is a security solution specifically designed for the demanding needs of IoT/M2M applications. In his session at @ThingsExpo, Brian Romansky, VP of Strategic Technology at TrustPoint Innovation, will explain how M2M certificates can efficiently enable confidentiality, integrity, and authenticity on highly constrained devices.
The paradigm has shifted. A Gartner survey shows that 43% of organizations are using or plan to implement the Internet of Things in 2016. However, not just a handful of companies are still using the old-style ad-hoc trial-and-error ways, unaware of the critical barriers, paint points, traps, and hidden roadblocks. How can you become a winner? In his session at @ThingsExpo, Tony Shan will present a methodical approach to guide the holistic adoption and enablement of IoT implementations. This ov...
We’ve worked with dozens of early adopters across numerous industries and will debunk common misperceptions, which starts with understanding that many of the connected products we’ll use over the next 5 years are already products, they’re just not yet connected. With an IoT product, time-in-market provides much more essential feedback than ever before. Innovation comes from what you do with the data that the connected product provides in order to enhance the customer experience and optimize busi...
Artificial Intelligence has the potential to massively disrupt IoT. In his session at 18th Cloud Expo, AJ Abdallat, CEO of Beyond AI, will discuss what the five main drivers are in Artificial Intelligence that could shape the future of the Internet of Things. AJ Abdallat is CEO of Beyond AI. He has over 20 years of management experience in the fields of artificial intelligence, sensors, instruments, devices and software for telecommunications, life sciences, environmental monitoring, process...
SYS-CON Events announced today that Ericsson has been named “Gold Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world re...
SYS-CON Events announced today that Stratoscale, the software company developing the next generation data center operating system, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Stratoscale is revolutionizing the data center with a zero-to-cloud-in-minutes solution. With Stratoscale’s hardware-agnostic, Software Defined Data Center (SDDC) solution to store everything, run anything and scale everywhere...
Angular 2 is a complete re-write of the popular framework AngularJS. Programming in Angular 2 is greatly simplified – now it's a component-based well-performing framework. This immersive one-day workshop at 18th Cloud Expo, led by Yakov Fain, a Java Champion and a co-founder of the IT consultancy Farata Systems and the product company SuranceBay, will provide you with everything you wanted to know about Angular 2.
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
In his session at @ThingsExpo, Chris Klein, CEO and Co-founder of Rachio, will discuss next generation communities that are using IoT to create more sustainable, intelligent communities. One example is Sterling Ranch, a 10,000 home development that – with the help of Siemens – will integrate IoT technology into the community to provide residents with energy and water savings as well as intelligent security. Everything from stop lights to sprinkler systems to building infrastructures will run ef...
You deployed your app with the Bluemix PaaS and it's gaining some serious traction, so it's time to make some tweaks. Did you design your application in a way that it can scale in the cloud? Were you even thinking about the cloud when you built the app? If not, chances are your app is going to break. Check out this webcast to learn various techniques for designing applications that will scale successfully in Bluemix, for the confidence you need to take your apps to the next level and beyond.
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, will discuss how leveraging the Industrial Interne...
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
Increasing IoT connectivity is forcing enterprises to find elegant solutions to organize and visualize all incoming data from these connected devices with re-configurable dashboard widgets to effectively allow rapid decision-making for everything from immediate actions in tactical situations to strategic analysis and reporting. In his session at 18th Cloud Expo, Shikhir Singh, Senior Developer Relations Manager at Sencha, will discuss how to create HTML5 dashboards that interact with IoT devic...