Welcome!

SAP HANA Cloud Authors: Elizabeth White, Liz McMillan, Pat Romanski, Jnan Dash, Jayaram Krishnaswamy

Blog Feed Post

What Customers expect in a new generation APM (2.0) solution

In the last blog, I discussed the challenges with an APM 1.0 solution. 

 

As an application owner or application support personnel, you want to

  • Exceed service levels and avoid costly, reputation-damaging application failures through improved visibility into the end-user experience
  • Ensure reliable, high-performing applications by detecting problems faster and prioritizing issues based on service levels and impacted users
  • Improve time to market with new applications, features, and technologies, such as virtualization, acceleration, and cloud-based services

 

The APM 2.0 products enable you manage application performance leading with real user activity monitoring. Following are some of the top functionalities they provide that help you achieve your business objectives.

Visibility to real users and end-user driven diagnostics

  • APM 2.0 solutions provide visibility to end-to-end application performance as experience by real end users and help application support to focus on critical issues affecting end-users.

 

The dashboard shown in Figure 1, as an example, provides visibility of application performance as experienced by users in real-time.

 

image001.png

 

 

  • As an application owner, you probably care about which users are impacted, what pages they are navigating and what kind of errors they are getting. You want your APM product to improve MTTR by identifying what is causing the latency issues or failure e.g. network, load balancer, ADN like Akamai, SSL or the application tier itself. Figure 2 shows a specific user session and what pages the user navigated and identified that the application tier is the cause.

image003.png

  • The “details” link in Figure 2 allows the application support personnel to drill down further which application tier is the culprit for the slow or failed transaction in context to the specific user. This allows the application support personnel to track end-user request to the line of the code.

Ease of use and superior time-to-value

You want to use a product that is simple to use for your application support / operation team.

  • A modern APM solution does not require manual definition of instrumentation policies.
  • It should not require manual changes such as Java script injection for visibility to the end user.
  • APM 2.0 tools provide ability to drill down from end-user to deep-dive for diagnostics and drill up from deep-dive data to identify the impacted user and the context for the transaction without having to do a manual correlation, jumping between consoles.
  • The agent install is typically a 5-10 mts process in the modern APM deep-dive tools.
  • The APM 2.0 deep-dive solution provides automatic detection of application servers, business transactions, frameworks etc.

 

Figure 3 shows a specific user transaction request and latencies by tiers. It also shows the SQL and latencies information.

 

image005.png

 

Suitable for production deployment

  • The real user monitoring tool should be non-invasive in nature and it should put additional overhead on application response time.
  • You should be able to deploy an always-on, deep-dive monitoring and diagnostic solution for your production enterprise and cloud-based applications.
  • It should work in an agile environment without having to configure new instrumentation policies with application releases.
  • It should scale for a large production deployment to 1000s of application servers that you want to manage in your production environment.

 

Operations Ready product and enables DevOps collaboration

The APM 1.0 products were originally built for developers and hence they were not very intuitive for operations use. The APM 2.0 products are operations friendly. Also you would expect some of those to enable DevOps collaboration for intelligent escalation to development.

  • Most application support personnel do not understand what frameworks or application technologies used by an application. The majority deep-dive tools in the market move very fast from a transaction view to line of code thus being not providing much value to operations team.

 

For example, Figure 4 shows the transaction break-down by specific technologies used by the transaction. This also provides baselines for different tiers and the system resource usage along with tiers to make intelligent decision. Figure 3 shows an application flow map for a specific transaction and time spent in each SQL or a remote web service call without having to drill down to the line of code.

image007.png

 

  • There are many instances operations team need to escalate problems to developers. The tool should allow application support personnel to escalate to Tier 3/development for diagnostics by sending a direct link to the diagnostic instance. However in many organizations, developers do not have access to production environment and as shown in Figure 5, solution from BMC allows exporting the diagnostics data call tree with latency, parameters, etc in a HTML format.

 

image009.png

Adaptive to virtualization and Cloud environment

The new APM 2.0 products are purpose-built and architected for cloud and virtualized environments. 

  • The APM 2.0 product components and agents are designed to communicate in a firewall-friendly protocol and can be encrypted / secured.
  • They support virtualized and dynamic environment without causing a lot of false alerts.
  • They support modern cloud frameworks and Big Data platforms such as Hadoop.

 

Conclusion

The APM 2.0 solution provides the functionalities that you need to manage your applications that will help exceed business expectations and increase customer loyalty. These tools provide capability to improve time to market. These provide you understanding how application performance affects user behavior — and how that behavior impacts the bottom line. You can leverage an APM 2.0 solutionlike BMC Application Performance Management to improve your application performance and thus meeting your business objectives.

Read the original blog entry...

More Stories By Debu Panda

Debu Panda is a Director of Product Management at Oracle Corporation. He is lead author of the EJB 3 in Action (Manning Publications) and Middleware Management (Packt). He has more than 20 years of experience in the IT industry and has published numerous articles on enterprise Java technologies and has presented at many conferences. Debu maintains an active blog on enterprise Java at http://debupanda.blogspot.com.

@ThingsExpo Stories
With an estimated 50 billion devices connected to the Internet by 2020, several industries will begin to expand their capabilities for retaining end point data at the edge to better utilize the range of data types and sheer volume of M2M data generated by the Internet of Things. In his session at @ThingsExpo, Don DeLoach, CEO and President of Infobright, will discuss the infrastructures businesses will need to implement to handle this explosion of data by providing specific use cases for filte...
Fortunately, meaningful and tangible business cases for IoT are plentiful in a broad array of industries and vertical markets. These range from simple warranty cost reduction for capital intensive assets, to minimizing downtime for vital business tools, to creating feedback loops improving product design, to improving and enhancing enterprise customer experiences. All of these business cases, which will be briefly explored in this session, hinge on cost effectively extracting relevant data from ...
SYS-CON Events announced today that VAI, a leading ERP software provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. VAI (Vormittag Associates, Inc.) is a leading independent mid-market ERP software developer renowned for its flexible solutions and ability to automate critical business functions for the distribution, manufacturing, specialty retail and service sectors. An IBM Premier Business Part...
SYS-CON Events announced today that Alert Logic, Inc., the leading provider of Security-as-a-Service solutions for the cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Alert Logic, Inc., provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Ful...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 ad...
As enterprises work to take advantage of Big Data technologies, they frequently become distracted by product-level decisions. In most new Big Data builds this approach is completely counter-productive: it presupposes tools that may not be a fit for development teams, forces IT to take on the burden of evaluating and maintaining unfamiliar technology, and represents a major up-front expense. In his session at @BigDataExpo at @ThingsExpo, Andrew Warfield, CTO and Co-Founder of Coho Data, will dis...
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management...
The cloud promises new levels of agility and cost-savings for Big Data, data warehousing and analytics. But it’s challenging to understand all the options – from IaaS and PaaS to newer services like HaaS (Hadoop as a Service) and BDaaS (Big Data as a Service). In her session at @BigDataExpo at @ThingsExpo, Hannah Smalltree, a director at Cazena, will provide an educational overview of emerging “as-a-service” options for Big Data in the cloud. This is critical background for IT and data profes...
With the Apple Watch making its way onto wrists all over the world, it’s only a matter of time before it becomes a staple in the workplace. In fact, Forrester reported that 68 percent of technology and business decision-makers characterize wearables as a top priority for 2015. Recognizing their business value early on, FinancialForce.com was the first to bring ERP to wearables, helping streamline communication across front and back office functions. In his session at @ThingsExpo, Kevin Roberts...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry's single source for the cloud. Fusion's advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including clou...
Most people haven’t heard the word, “gamification,” even though they probably, and perhaps unwittingly, participate in it every day. Gamification is “the process of adding games or game-like elements to something (as a task) so as to encourage participation.” Further, gamification is about bringing game mechanics – rules, constructs, processes, and methods – into the real world in an effort to engage people. In his session at @ThingsExpo, Robert Endo, owner and engagement manager of Intrepid D...
Eighty percent of a data scientist’s time is spent gathering and cleaning up data, and 80% of all data is unstructured and almost never analyzed. Cognitive computing, in combination with Big Data, is changing the equation by creating data reservoirs and using natural language processing to enable analysis of unstructured data sources. This is impacting every aspect of the analytics profession from how data is mined (and by whom) to how it is delivered. This is not some futuristic vision: it's ha...
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
Learn how IoT, cloud, social networks and last but not least, humans, can be integrated into a seamless integration of cooperative organisms both cybernetic and biological. This has been enabled by recent advances in IoT device capabilities, messaging frameworks, presence and collaboration services, where devices can share information and make independent and human assisted decisions based upon social status from other entities. In his session at @ThingsExpo, Michael Heydt, founder of Seamless...
The IoT's basic concept of collecting data from as many sources possible to drive better decision making, create process innovation and realize additional revenue has been in use at large enterprises with deep pockets for decades. So what has changed? In his session at @ThingsExpo, Prasanna Sivaramakrishnan, Solutions Architect at Red Hat, discussed the impact commodity hardware, ubiquitous connectivity, and innovations in open source software are having on the connected universe of people, thi...
WebRTC: together these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at WebRTC Summit, Cary Bran, VP of Innovation and New Ventures at Plantronics and PLT Labs, provided an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it may enable, complement or entirely transform.
There are so many tools and techniques for data analytics that even for a data scientist the choices, possible systems, and even the types of data can be daunting. In his session at @ThingsExpo, Chris Harrold, Global CTO for Big Data Solutions for EMC Corporation, showed how to perform a simple, but meaningful analysis of social sentiment data using freely available tools that take only minutes to download and install. Participants received the download information, scripts, and complete end-t...
For manufacturers, the Internet of Things (IoT) represents a jumping-off point for innovation, jobs, and revenue creation. But to adequately seize the opportunity, manufacturers must design devices that are interconnected, can continually sense their environment and process huge amounts of data. As a first step, manufacturers must embrace a new product development ecosystem in order to support these products.
Manufacturing connected IoT versions of traditional products requires more than multiple deep technology skills. It also requires a shift in mindset, to realize that connected, sensor-enabled “things” act more like services than what we usually think of as products. In his session at @ThingsExpo, David Friedman, CEO and co-founder of Ayla Networks, discussed how when sensors start generating detailed real-world data about products and how they’re being used, smart manufacturers can use the dat...
When it comes to IoT in the enterprise, namely the commercial building and hospitality markets, a benefit not getting the attention it deserves is energy efficiency, and IoT’s direct impact on a cleaner, greener environment when installed in smart buildings. Until now clean technology was offered piecemeal and led with point solutions that require significant systems integration to orchestrate and deploy. There didn't exist a 'top down' approach that can manage and monitor the way a Smart Buildi...