Welcome!

Artificial Intelligence Authors: Elizabeth White, Pat Romanski, Karyn Jeffery, Yeshim Deniz, William Schmarzo

News Feed Item

Oracle Announces Winners of the Travel and Transportation Industry Excellence Awards

Menlo Worldwide Logistics, Southwest Airlines and The Emirates Group Honored for Innovative Transformation and Industry Leadership

REDWOOD SHORES, CA -- (Marketwire) -- 12/19/12 -- Oracle (NASDAQ: ORCL)

News Facts

  • Recognizing industry innovation and business leadership, Oracle honored Menlo Worldwide Logistics, Southwest Airlines, and The Emirates Group as winners of the 2012 Travel and Transportation Industry Excellence Awards, presented at Oracle OpenWorld San Francisco.
  • The annual awards recognize successful transformation and leadership in the travel and transportation industry.

Southwest Airlines

  • Southwest Airlines (Southwest) -- which including its wholly owned subsidiary, AirTran Airways, serves 97 destinations in 41 states, District of Columbia, the Commonwealth of Puerto Rico, and six international countries with a fleet of 698 Boeing jets, wanted to restructure and expand its customer loyalty program, Rapid Rewards®.
  • Southwest Airlines determined that its legacy information technology (IT) infrastructure could not support the company's vision for an expanded program, and it looked to Oracle for a solution. Southwest used Oracle's Customer Relationship Management (CRM) applications as the foundation for its All New Rapid Rewards program.
  • Oracle CRM applications have enabled Southwest Airlines to gain a single view into all customer activity and interactions with the company, across all channels. It also has helped to streamline e-mail and other types of customer communications. By integrating the Oracle CRM solution with the company computer telephony integration environment, it can now identify customers based on their telephone numbers and immediately populate the agent's desktop with the customer's information before taking the call to improve the overall customer experience.
  • The company uses Oracle CRM to support an expanded Rapid Rewards program that includes no black out dates, availability of every seat for reward travel, variable earn and burn capabilities, and points that do not expire.
  • Customers have responded enthusiastically to the All New Rapid Rewards program, which was launched in March 2011. Southwest has achieved double-digit growth in new members over the last year. Through June 2012, the program generated more than $300 million in incremental revenue, as well as a 20 percent increase in new member acquisitions. In addition, Rapid Rewards partner revenues increased by 46 percent in the same period.

The Emirates Group

  • The Emirates Group, a global provider of aviation, travel, tourism and leisure services, is spearheaded by Emirates -- one of the world's fastest growing airlines. Mercator is the Emirates Group external IT operating unit, which both serves the company's needs and provides IT services and solutions to other airlines.
  • In the early 90s, The Emirates Group realized that effective revenue accounting and enterprise performance management capabilities would be key to sustained growth. The company used Oracle Database and Oracle Developer Tools to build RAPID -- a comprehensive, end-to-end solution for passenger, cargo and mail revenue accounting designed to provide airline performance metrics derived from operational data.
  • While RAPID was initially designed for use within the Emirates Group, mercator has subsequently begun to provide the scalable and robust solution via a variety of deployment models -- hosted, on premise and fully outsourced -- to more than 50 airlines around the globe.
  • Mercator chose Oracle's Database as the foundation for RAPID because of its robustness, scalability and security. The company relies on Oracle's Developer Tools to help it continuously and efficiently evolve the solution to meet the changing aviation industry and market needs.
  • RAPID has witnessed exponential growth over the past decade and is now a leading revenue accounting solution for the industry. The solution helps Emirates and other airlines through proven, yet highly innovative revenue accounting processes, helps to improve cash flow through expanded visibility into receivables and helps to optimize profits through swift and accurate revenue earned determination. Furthermore RAPID helps to reduce revenue accounting overhead costs and boosts productivity through streamlined processes.

Menlo Worldwide Logistics

  • Menlo Worldwide Logistics, a leading provider of third party logistics (3PL), transportation management, freight brokerage and supply chain services across North America, 20 countries, and five continents, looked to create an enterprise wide transportation management platform to improve visibility and optimize value for its customers. It also looked to reduce maintenance costs associated with the disparate legacy systems.
  • The company standardized on the Oracle E-Business Suite, Oracle Transportation Management, Oracle Database and Oracle Fusion Middleware to create a unified operating platform that supports multiple clients and services. By replacing five legacy transportation management platforms, the new system provides a cost effective technology solution that significantly improves visibility and functionality.
  • Launching the new platform was critical to enabling a tier-one truck original equipment manufacturer (OEM) to support its multi-billion dollar supply chain transformation initiative. Enabled by this technology platform, Menlo and its customer are driving significant savings in logistics costs and more efficiently managing more than $300 million in transportation spend for the OEM.

Supporting Quote

  • "Travel and transportation companies operate in an increasingly volatile industry, with unpredictable fuel costs, increased competition and growing compliance requirements. Innovation and operational excellence are the keys to continued profitability," said Sundar Swaminathan, director of transportation industry strategy and marketing, Oracle. "The winners of Oracle's 2012 Travel and Transportation Industry Excellence Awards demonstrate these qualities and show how ingenuity and the right technology can come together to enable enterprises to capitalize on new opportunities for growth."

Supporting Resources

About Oracle in Industries
Oracle industry solutions leverage the company's best-in-class portfolio of products to address complex business processes relevant to the travel and transportation industry, helping to speed time to market, reduce costs and gain a competitive edge.

About Oracle
Oracle (NASDAQ: ORCL) provides the most complete, open, and integrated business software and hardware systems in the world. For more information about Oracle, visit oracle.com

Trademark
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Contact Info
Carla Foster
Oracle
+1.650.506.8611
Email Contact

Mary Tobin
O'Keeffe & Company
+1.503.658.7396
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
"We've been engaging with a lot of customers including Panasonic, we've been involved with Cisco and now we're working with the U.S. government - the Department of Homeland Security," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Everything run by electricity will eventually be connected to the Internet. Get ahead of the Internet of Things revolution and join Akvelon expert and IoT industry leader, Sergey Grebnov, in his session at @ThingsExpo, for an educational dive into the world of managing your home, workplace and all the devices they contain with the power of machine-based AI and intelligent Bot services for a completely streamlined experience.
The financial services market is one of the most data-driven industries in the world, yet it’s bogged down by legacy CPU technologies that simply can’t keep up with the task of querying and visualizing billions of records. In his session at 20th Cloud Expo, Karthik Lalithraj, a Principal Solutions Architect at Kinetica, discussed how the advent of advanced in-database analytics on the GPU makes it possible to run sophisticated data science workloads on the same database that is housing the rich...
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
DX World EXPO, LLC., a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, will examine the regulations and provide insight on how it affects technology, challenges the established rules and will usher in new levels of diligence...
In the enterprise today, connected IoT devices are everywhere – both inside and outside corporate environments. The need to identify, manage, control and secure a quickly growing web of connections and outside devices is making the already challenging task of security even more important, and onerous. In his session at @ThingsExpo, Rich Boyer, CISO and Chief Architect for Security at NTT i3, discussed new ways of thinking and the approaches needed to address the emerging challenges of security i...
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devic...
"The Striim platform is a full end-to-end streaming integration and analytics platform that is middleware that covers a lot of different use cases," explained Steve Wilkes, Founder and CTO at Striim, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, discussed the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information.
SYS-CON Events announced today that Calligo, an innovative cloud service provider offering mid-sized companies the highest levels of data privacy and security, has been named "Bronze Sponsor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Calligo offers unparalleled application performance guarantees, commercial flexibility and a personalised support service from its globally located cloud plat...
SYS-CON Events announced today that Massive Networks will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Massive Networks mission is simple. To help your business operate seamlessly with fast, reliable, and secure internet and network solutions. Improve your customer's experience with outstanding connections to your cloud.
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
SYS-CON Events announced today that Datera, that offers a radically new data management architecture, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Datera is transforming the traditional datacenter model through modern cloud simplicity. The technology industry is at another major inflection point. The rise of mobile, the Internet of Things, data storage and Big...
While the focus and objectives of IoT initiatives are many and diverse, they all share a few common attributes, and one of those is the network. Commonly, that network includes the Internet, over which there isn't any real control for performance and availability. Or is there? The current state of the art for Big Data analytics, as applied to network telemetry, offers new opportunities for improving and assuring operational integrity. In his session at @ThingsExpo, Jim Frey, Vice President of S...
"We provide IoT solutions. We provide the most compatible solutions for many applications. Our solutions are industry agnostic and also protocol agnostic," explained Richard Han, Head of Sales and Marketing and Engineering at Systena America, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"DX encompasses the continuing technology revolution, and is addressing society's most important issues throughout the entire $78 trillion 21st-century global economy," said Roger Strukhoff, Conference Chair. "DX World Expo has organized these issues along 10 tracks with more than 150 of the world's top speakers coming to Istanbul to help change the world."
"We are focused on SAP running in the clouds, to make this super easy because we believe in the tremendous value of those powerful worlds - SAP and the cloud," explained Frank Stienhans, CTO of Ocean9, Inc., in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"MobiDev is a Ukraine-based software development company. We do mobile development, and we're specialists in that. But we do full stack software development for entrepreneurs, for emerging companies, and for enterprise ventures," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.