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Artificial Intelligence Authors: Liz McMillan, Elizabeth White, Jyoti Bansal, Peter Silva, Pat Romanski

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eVerge Group Hires Rhianna Albert to Join RightNow Consulting Practice

eVerge Group is pleased to announce the addition of Rhianna Albert to its RightNow consulting practice. Ms. Albert brings over 18 years of IT experience and an extensive background in customer support systems and processes. Over the last five years, Ms. Albert has focused on implementing and integrating RightNow solutions, with three years at a major consumer electronics manufacturer and another two years as the technology director for a consulting company specializing in the implementation of RightNow solutions. Ms. Albert has also been very involved in RightNow User and Developer communities, hosting the New York regional user group, speaking at several events including the CX Summit and presenting alongside RightNow product managers on numerous webcasts.

eVerge Group’s RightNow consulting practice is part of its comprehensive customer experience offerings, which include Siebel CRM, Fusion CRM, ATG, Endeca, Inquira and Oracle CRM On Demand. “We recognize the value of these emerging technologies in developing strategic customer experience solutions for our clients,” said eVerge Group president, Esteban Neely. “We are excited to have Rhianna join our team, as she brings a wealth of experience and expertise in this area, both from a client and an integrator perspective.”

About eVerge Group

Founded in 1993, eVerge Group is a leading integrator of business applications software, focused on delivering Business Intelligence, Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Master Data Management (MDM) solutions. With longevity and focused expertise in both commercial and public sector markets, eVerge Group is an Oracle Platinum Partner that implements software solutions in leading organizations throughout the Americas. For more information on eVerge Group, visit www.evergegroup.com.

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