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Dell’s Mobile Clinical Computing Solution Provides Significant Savings While Enhancing Mobility and Security for Healthcare Providers

Tallahassee Memorial HealthCare (TMH) saved more than $600,000 and enhanced the productivity of clinicians in its Family Medicine Residency Program by implementing Dell’s Mobile Clinical Computing (MCC) solution, according to a new commissioned study conducted by Forrester Consulting on behalf of Dell and released today.

TMH, which serves 16 counties in North Florida and South Georgia, participated in a year-long pilot study of the solution at its Family Medicine Residency Program consisting of 55 physicians who were also simultaneously adopting a new electronic medical records system.

Designed to improve clinician efficiency without compromising security, Dell’s MCC solution combines desktop virtualization, single-sign-on and strong authentication technologies with expert consulting, implementation and support services. By storing information in the data center – not the endpoint device – MCC helps reduce the risk of lost or stolen data and simplifies HIPAA compliance. For the deployment at TMH, the solution featured Citrix XenDesktop® for desktop virtualization, Imprivata OneSign® for single sign-on and strong authentication, and AppSense® Environment Manager™ for profile management.

By implementing Dell’s MCC solution, TMH achieved a risk-adjusted return on investment of 83 percent with a payback period of 13 months based on the Total Economic Impact™ (TEI) study conducted by Forrester Consulting. The study also notes that Dell’s MCC solution can provide TMH projected risk-adjusted benefits of $636,235 over the next three years.1

With the increase in productivity attributed to the adoption of the solution, the Forrester study conservatively estimates that the clinic will be able to schedule an additional one or two patients per day, per physician. In addition, the pilot implementation helped the hospital:

  • Ensure “faster time to care” for patients by maintaining a consistent computing session when a clinician changes location or device. The simple badge-in/badge-out process provides quick, secure access to all relevant patient information.
  • Implement electronic medical records in a secure environment that simplifies compliance with data security policies and regulations and allows clinicians more time to spend with patients.
  • Reduce IT hardware maintenance by leveraging thin and zero clients, such as Dell Wyse endpoints, and centrally fixing remote failures.

According to the study, the hospital also views MCC as a positive recruitment and retention tool since many medical schools are already using the latest IT tools and residency candidates expect the same leading-edge technology in their work environments. By providing residency physicians with remote access via a secure portal, the solution also helps physicians achieve an improved work-life balance.


“Dell MCC has been a great solution for us,” said Don Lindsey, chief information officer of Tallahassee Memorial HealthCare. “It helps balance the issues between being secure and ease of use. MCC helps keep us secure while allowing easy and productive access by clinicians.”

“Patients really like the fact that when a physician is talking to them on the phone or in the exam room the information is right there on the virtual desktop,” said Ronald Machado, M.D., faculty at Tallahassee Memorial HealthCare’s Family Medicine Residency Program.

“Dell is committed to simplifying access to information for clinicians because we know it ultimately leads to better patient care,” said James Coffin, Ph.D., vice president and general manager, Dell Healthcare and Life Sciences. “These research findings validate what we already know – that by aligning people and processes, we can achieve true clinical transformation.”

Learn more: Visit or view the infographic

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About Dell

Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. As the leading provider of healthcare IT services in the world, Dell helps healthcare organizations harness the power of information to simplify administration; coordinate and manage patient care; transition from episodic care to prevention and wellness management and ultimately to deliver personalized medicine. For more information, visit

Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others.

1 Source: “The Total Economic Impact of Dell’s Mobile Clinical Computing Solution,” a September 2012 commissioned study conducted by Forrester Consulting on behalf of Dell.

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