FrontRange, a leading provider of hybrid IT service management (ITSM) solutions, announced today that TMC, a global, integrated media company, has named HEAT Cloud as a CUSTOMER 2012 Product of the Year Award winner.

HEAT Cloud solutions robust, highly flexible solution, built on IT best practices that help customers meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance. HEAT Cloud solutions strategically enables businesses to perform complete, workflow based service management activities that range from straight forward service desk operations to more complex and configurable service management workflows built on industry standard procedures. HEAT Cloud solutions deliver world class and proven Service Management capabilities on a true multi-tenant, built-for-purpose platform.

“We are honored to be recognized as a CUSTOMER Product of the Year award winner for 2012. This recognition further validates our leadership in the ITSM market,” said Jon Temple, president and CEO at FrontRange. “We are committed to delivering the best solutions to our customers that increase the agility of the business and improve day-to-day operations.”

“FrontRange was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. HEAT Cloud has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC.

The 15^th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com.

For more information about the CUSTOMER 2012 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

FrontRange was also recently shortlisted for the 7^th annual Stevie Awards in the category of Sales or Customer Service Solutions Technology Partner of the Year.

About FrontRange

FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for organizations of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organizations around the world. HEAT enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif. and can be found at www.frontrange.com.

TMC’s CUSTOMER Magazine

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.

About TMC

TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.