Welcome!

Artificial Intelligence Authors: Liz McMillan, Carmen Gonzalez, Pat Romanski, Elizabeth White, Yeshim Deniz

Related Topics: Artificial Intelligence, Cognitive Computing , Machine Learning , @CloudExpo

Artificial Intelligence: Article

Bad PR Might Sink #ArtificialIntelligence | @CloudExpo #BigData #AI #ML #DL

Would you rather AI be a tool in human hands, or the other way around?

We've seen many buzzwordy innovations in technology over the last decade, from cloud computing to big data to microservices and beyond - but artificial intelligence (AI) by far has the most buzzword baggage.

On the one hand, AI is perhaps the most revolutionary set of innovations since the transistor. But on the other, the bad press surrounding it continues to mount, perhaps even faster than the innovations themselves.

We didn't suffer this kind of PR nightmare with the cloud, or the web, or even client/server. In fact, AI has an unprecedented set of PR challenges that threaten to sink the entire movement.

AI vendors, from the burgeoning gaggle of AI startups all the way to IBM, are all crowded together at the eye of this hurricane. However, this PR storm impacts enterprises as well, as AI promises to change the role technology plays for every industry on this planet.

That is, unless the killer robots do us in first.

PR Challenge #1: AI-Washing
I'll start with the most obvious challenge - obvious because this first challenge plagues all the hot buzzwords: AI-washing. As with cloud-washing and microservices-washing to name two of the most washiest of recent memory, the ‘washing' suffix reflects how vendors jump to use a new, exciting buzzword before their products truly deserve the moniker.

There's no question we're in the AI-washing phase of the AI revolution now. It seems that every vendor, from IT operations management to business intelligence to digital marketing, is now using AI under the covers. And in fact, most of them are in some fashion.

The problem isn't that these vendors are lying about what they're doing. The problem is that there are many different types of AI, from simple machine learning to much more complex deep learning and various types of cognitive computing. Today's vendors are in large part doing the easy stuff - making it difficult for the more advanced AI vendors to rise above the noise.

PR Challenge #2: Spotty Track Record
I remember when I was in college - and that was a long, long time ago - AI was the hot new trend in technology circles. Long before the Web was a twinkle in Tim Berners-Lee's eye, researchers heralded AI as the Next Big Thing.

Even as a child, I remember seeing SHRDLU on television: an AI program that could interpret natural language commands and execute them in a virtual environment made up of blocks of various colors and sizes. For example, you could tell SHRDLU to put the blue block on the green block, but if there were a red block on the blue one, it was smart enough to move that one out of the way first.

And then - nothing. Decades of nothing. Sure, we had expert systems - but those were little more than rules engines, executing complex sets of if-then statements. Underwhelming to be sure.

Soon, the AI Winter came to pass - a period from roughly 1984 to 2005 where skepticism about AI led to cuts in funding for research, taking AI in a downward spiral of irrelevance.

However, progress did continue, slow and unnoticed, until Moore's Law and its numerous corollaries finally gave us the processor and storage horsepower we needed to actually get useful AI off the ground.

But to this day, people remember the AI Winter. Now we're perhaps in the AI Early Spring - but the chill is still in the air. Are we truly done with winter, or will it roll around again as it always seems to do?

PR Challenge #3: Job Killer
Automation has been putting people out of work since the Jacquard Loom helped kick off the Industrial Revolution in 1804. In the two centuries since, improvements in automation have transformed the world of employment, shifting corporate needs from repetitive manual labor to white-collar knowledge work.

Today, AI-driven assembly-line robots give us everything from mobile phones to automobiles with higher quality and at a lower real cost than ever before.

Yet, while the dual forces of automation and globalization have forever transformed the role of the blue-collar labor force, the worry is that AI will do the same thing to white-collar jobs as well.

Of course, secretaries and typing pools are mostly things of the past already. But what about financial analysts? Data analysts? Or other roles that heretofore have required highly educated, intelligent people?

AI-based software vendors are racing to deliver technology that will displace such well-trained white-collar professionals - and they're not going to slow down any time soon.

PR Challenge #4: Killer Robots
With the fourth challenge, the AI story diverges from all of the other buzzwordy trends in technology.

Due in large part to the impact of Hollywood and science fiction generally, AI has decidedly evil undertones. From HAL 9000 in 2001: A Space Odyssey to Skynet in the Terminator movies, AI-run-amok as villain is an all-to-common trope.

The problem with this challenge is that it holds a kernel of truth, and furthermore, separating the real dangers of AI from the Hollywood-style imagined ones is surprisingly difficult.

Nobody really knows how to teach AI right from wrong. Is the CIA using your Amazon Echo to spy on you? It's perfectly OK with that.

Or perhaps (somewhat) more realistically: what if your babysitter says, "Alexa, deliver two large pepperoni pizzas," without your permission? You won't find out till the credit card bill arrives.

There is also bona fide concern among experts in the field that AI-coded AI programs will lead to increasingly intelligent AI-coding AI programs - all on a Moore's Law-accelerated timeline, leading to some kind of singularity - eventually resulting in, you guessed it, Killer Robots.

Science fiction? Perhaps - but just this week, Microsoft announced further progress on DeepCoder, AI able to write its own software (and no, it doesn't just steal other people's code the way some articles insinuate).

There are also suspicions that Trump's "weaponized AI propaganda machine" was behind his surprising win, as I explored in a recent article for Forbes.

The campaign used big data tools to be sure (as all modern campaigns do), but it's not clear whether AI played a significant role - and in any case, there was nothing stopping the Democrats from using AI, either. But if AI starts writing fake news instead of helping us identify it, we're all in trouble.

The Intellyx Take: Redefine ‘AI'
PR problems are difficult to fix, because they're about perception more so than reality - but there are a few tricks that can help move the needle.

My advice: let's change the meaning of AI from ‘Artificial Intelligence' to ‘Augmented Intelligence.'

When we say artificial we mean human made, as opposed to the natural intelligence that humans have. This distinction identifies two kinds of intelligence which we've now pitted against each other, battling for supremacy. This adversarial connotation to AI reinforces the job killer and killer robots memes in particular.

Augmented Intelligence tells a very different story. This phrase reinforces the fact that the only intelligence we have is the real, live, natural human intelligence we've always had. AI - no matter how smart it gets - can only serve to augment what we all were born with.

Furthermore, augmented intelligence connotes that AI is a human tool - a tool we might use for good or evil like all the other tools at our disposal, but a tool in human hands nevertheless.

And that's a good thing. Would you rather AI be a tool in human hands, or the other way around?

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. Image credit: robin red.

More Stories By Jason Bloomberg

Jason Bloomberg is the leading expert on architecting agility for the enterprise. As president of Intellyx, Mr. Bloomberg brings his years of thought leadership in the areas of Cloud Computing, Enterprise Architecture, and Service-Oriented Architecture to a global clientele of business executives, architects, software vendors, and Cloud service providers looking to achieve technology-enabled business agility across their organizations and for their customers. His latest book, The Agile Architecture Revolution (John Wiley & Sons, 2013), sets the stage for Mr. Bloomberg’s groundbreaking Agile Architecture vision.

Mr. Bloomberg is perhaps best known for his twelve years at ZapThink, where he created and delivered the Licensed ZapThink Architect (LZA) SOA course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, the leading SOA advisory and analysis firm, which was acquired by Dovel Technologies in 2011. He now runs the successor to the LZA program, the Bloomberg Agile Architecture Course, around the world.

Mr. Bloomberg is a frequent conference speaker and prolific writer. He has published over 500 articles, spoken at over 300 conferences, Webinars, and other events, and has been quoted in the press over 1,400 times as the leading expert on agile approaches to architecture in the enterprise.

Mr. Bloomberg’s previous book, Service Orient or Be Doomed! How Service Orientation Will Change Your Business (John Wiley & Sons, 2006, coauthored with Ron Schmelzer), is recognized as the leading business book on Service Orientation. He also co-authored the books XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996).

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting).

@ThingsExpo Stories
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deli...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the USA and Europe, we work with a variety of customers from emerging startups to Fortune 1000 companies.
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
SYS-CON Events announced today that Hitachi, the leading provider the Internet of Things and Digital Transformation, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd., offers an integrated portfolio of services and solutions that enable digital transformation through enhanced data management, governance, mobility and analytics. We help globa...
SYS-CON Events announced today that Grape Up will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company specializing in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the U.S. and Europe, Grape Up works with a variety of customers from emergi...
@ThingsExpo has been named the Most Influential ‘Smart Cities - IIoT' Account and @BigDataExpo has been named fourteenth by Right Relevance (RR), which provides curated information and intelligence on approximately 50,000 topics. In addition, Right Relevance provides an Insights offering that combines the above Topics and Influencers information with real time conversations to provide actionable intelligence with visualizations to enable decision making. The Insights service is applicable to eve...
SYS-CON Events announced today that Hitachi Data Systems, a wholly owned subsidiary of Hitachi LTD., will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City. Hitachi Data Systems (HDS) will be featuring the Hitachi Content Platform (HCP) portfolio. This is the industry’s only offering that allows organizations to bring together object storage, file sync and share, cloud storage gateways, and sophisticated search an...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Analytic. Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at Dell EMC, introduced a methodology for capturing, enriching and sharing data (and analytics) across the organization...
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Busine...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...