Welcome!

Artificial Intelligence Authors: Zakia Bouachraoui, Liz McMillan, Yeshim Deniz, Elizabeth White, William Schmarzo

News Feed Item

Albuquerque/Bernalillo County Water Utility Authority Implements UC4 to Help Automate Processes

UC4 Workload Automation Suite Automates Previously Manual Handoffs to Oracle(R) Utilities Customer Care & Billing; Simplifies Implementation and Improves Customer Service

BELLEVUE, WA -- (Marketwire) -- 04/27/09 -- UC4 Software, a leading provider of workload automation, job scheduling and IT process optimization solutions, today announced that Albuquerque/Bernalillo County Water Utility Authority (ABCWUA) has implemented UC4 Workload Automation Suite to help automate business processes. Using UC4, ABCWUA is able to deliver low-cost, secure, scalable and speedy customer processing.

"UC4 not only provides a premium product that eliminates the worry that all your billing and payment batch processes are running at night, but they have relieved many of our stresses as a project team on a tight go-live schedule," said René Newton, applications development manager, and project manager for the CC&B team, Albuquerque/Bernalillo County Water Utility Authority. "UC4 worked with us on training and support on short-notice timelines, provided quick and in-depth responses to our installation and threading questions and concerns, and provided us the answers and solutions we needed."

UC4 Workload Automation Suite works with Oracle® Customer Care & Billing (CC&B) by automating many of the common manual handoffs that occur throughout billing and financial processes. CC&B jobs and job streams can be imported into UC4's Workload Automation Suite, and once imported, easily modified to meet the specific needs of an organization. Processes become visible, fully auditable and easier to maintain through UC4 and the end-to-end business process is accelerated. UC4 integrates with Oracle CC&B version 2.2 and can adapt to its new lightweight batch submission scripts and technology.

"Albuquerque/Bernalillo County Water Utility Authority turned to UC4 to ensure error-free billing processes and quality customer service. Instead of spending critical employee time on business processing, they will be able to dedicate more resources to customers' needs," said Ken Jackson, president of UC4 Software, Americas. "As a Certified Advantage Partner in the Oracle PartnerNetwork, UC4 is committed to maintaining validated integration with Oracle applications, and we're in the process of completing Oracle validated integration testing for this product as well. We are proud to be the only company offering this solution."

About UC4 Software

UC4 Software is a leading provider of workload automation, job scheduling and IT process optimization solutions that ensure core business processes and enterprise information systems run faster, more accurately and without interruption. More than 1,600 companies worldwide have successfully enhanced application processing performance and improved IT efficiency using UC4's business acceleration solutions. Customers include American Suzuki Motor Corporation, Cadbury, eBay, Eastman Kodak, General Electric, Mattel, McGraw Hill, Panasonic, Robert Bosch, Sun Microsystems, Symantec, T-Systems and Verizon.

About Albuquerque/Bernalillo County Water Utility Authority (ABCWUA)

ABCWUA provides Albuquerque and surrounding Bernalillo County water, waste water, conservation and billing services for City of Albuquerque Solid Waste accounts to 180,000 Customers, representing over 520,000 water users. There are about 130 Customer Services, City Treasury, Conservation and Water Resources internal users of the CC&B System. ABCWUA's IT department recently completed a 20 month project to convert from SPL/Oracle CIS to Oracle CC&B to improve, and implement new, processes and interfaces, including improving Web Self-Service and E-billing services for customers. They have used UC4 (formerly AppWorx) the last several years for their CIS scheduling and now depend on UC4 for their CC&B batch scheduling management.

About the Oracle PartnerNetwork

Oracle PartnerNetwork is a global business network of more than 20,000 companies who deliver innovative software solutions based on Oracle software. Through access to Oracle's premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in today's global economy. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle's position as the world's largest enterprise software company. Partners who are able to demonstrate superior product knowledge, technical expertise and a commitment to doing business with Oracle qualify for the Certified Partner levels. http://oraclepartnernetwork.oracle.com

Media Contacts
Americas
Penny Blaisdell
Email: penny.blaisdell(at)uc4.com
Tel: 781.929.2606

EMEA & Asia Pacific
Mark Nation
Email: mark.nation(at)uc4.com
Tel: +44.1844355379

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

IoT & Smart Cities Stories
While the focus and objectives of IoT initiatives are many and diverse, they all share a few common attributes, and one of those is the network. Commonly, that network includes the Internet, over which there isn't any real control for performance and availability. Or is there? The current state of the art for Big Data analytics, as applied to network telemetry, offers new opportunities for improving and assuring operational integrity. In his session at @ThingsExpo, Jim Frey, Vice President of S...
@CloudEXPO and @ExpoDX, two of the most influential technology events in the world, have hosted hundreds of sponsors and exhibitors since our launch 10 years ago. @CloudEXPO and @ExpoDX New York and Silicon Valley provide a full year of face-to-face marketing opportunities for your company. Each sponsorship and exhibit package comes with pre and post-show marketing programs. By sponsoring and exhibiting in New York and Silicon Valley, you reach a full complement of decision makers and buyers in ...
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessio...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settl...
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, compared the Jevons Paradox to modern-day enterprise IT, examin...
Rodrigo Coutinho is part of OutSystems' founders' team and currently the Head of Product Design. He provides a cross-functional role where he supports Product Management in defining the positioning and direction of the Agile Platform, while at the same time promoting model-based development and new techniques to deliver applications in the cloud.
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
LogRocket helps product teams develop better experiences for users by recording videos of user sessions with logs and network data. It identifies UX problems and reveals the root cause of every bug. LogRocket presents impactful errors on a website, and how to reproduce it. With LogRocket, users can replay problems.
Rafay enables developers to automate the distribution, operations, cross-region scaling and lifecycle management of containerized microservices across public and private clouds, and service provider networks. Rafay's platform is built around foundational elements that together deliver an optimal abstraction layer across disparate infrastructure, making it easy for developers to scale and operate applications across any number of locations or regions. Consumed as a service, Rafay's platform elimi...