Welcome!

Artificial Intelligence Authors: Liz McMillan, Zakia Bouachraoui, Pat Romanski, Yeshim Deniz, Elizabeth White

News Feed Item

Albuquerque/Bernalillo County Water Utility Authority Implements UC4 to Help Automate Processes

UC4 Workload Automation Suite Automates Previously Manual Handoffs to Oracle(R) Utilities Customer Care & Billing; Simplifies Implementation and Improves Customer Service

BELLEVUE, WA -- (Marketwire) -- 04/27/09 -- UC4 Software, a leading provider of workload automation, job scheduling and IT process optimization solutions, today announced that Albuquerque/Bernalillo County Water Utility Authority (ABCWUA) has implemented UC4 Workload Automation Suite to help automate business processes. Using UC4, ABCWUA is able to deliver low-cost, secure, scalable and speedy customer processing.

"UC4 not only provides a premium product that eliminates the worry that all your billing and payment batch processes are running at night, but they have relieved many of our stresses as a project team on a tight go-live schedule," said René Newton, applications development manager, and project manager for the CC&B team, Albuquerque/Bernalillo County Water Utility Authority. "UC4 worked with us on training and support on short-notice timelines, provided quick and in-depth responses to our installation and threading questions and concerns, and provided us the answers and solutions we needed."

UC4 Workload Automation Suite works with Oracle® Customer Care & Billing (CC&B) by automating many of the common manual handoffs that occur throughout billing and financial processes. CC&B jobs and job streams can be imported into UC4's Workload Automation Suite, and once imported, easily modified to meet the specific needs of an organization. Processes become visible, fully auditable and easier to maintain through UC4 and the end-to-end business process is accelerated. UC4 integrates with Oracle CC&B version 2.2 and can adapt to its new lightweight batch submission scripts and technology.

"Albuquerque/Bernalillo County Water Utility Authority turned to UC4 to ensure error-free billing processes and quality customer service. Instead of spending critical employee time on business processing, they will be able to dedicate more resources to customers' needs," said Ken Jackson, president of UC4 Software, Americas. "As a Certified Advantage Partner in the Oracle PartnerNetwork, UC4 is committed to maintaining validated integration with Oracle applications, and we're in the process of completing Oracle validated integration testing for this product as well. We are proud to be the only company offering this solution."

About UC4 Software

UC4 Software is a leading provider of workload automation, job scheduling and IT process optimization solutions that ensure core business processes and enterprise information systems run faster, more accurately and without interruption. More than 1,600 companies worldwide have successfully enhanced application processing performance and improved IT efficiency using UC4's business acceleration solutions. Customers include American Suzuki Motor Corporation, Cadbury, eBay, Eastman Kodak, General Electric, Mattel, McGraw Hill, Panasonic, Robert Bosch, Sun Microsystems, Symantec, T-Systems and Verizon.

About Albuquerque/Bernalillo County Water Utility Authority (ABCWUA)

ABCWUA provides Albuquerque and surrounding Bernalillo County water, waste water, conservation and billing services for City of Albuquerque Solid Waste accounts to 180,000 Customers, representing over 520,000 water users. There are about 130 Customer Services, City Treasury, Conservation and Water Resources internal users of the CC&B System. ABCWUA's IT department recently completed a 20 month project to convert from SPL/Oracle CIS to Oracle CC&B to improve, and implement new, processes and interfaces, including improving Web Self-Service and E-billing services for customers. They have used UC4 (formerly AppWorx) the last several years for their CIS scheduling and now depend on UC4 for their CC&B batch scheduling management.

About the Oracle PartnerNetwork

Oracle PartnerNetwork is a global business network of more than 20,000 companies who deliver innovative software solutions based on Oracle software. Through access to Oracle's premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in today's global economy. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle's position as the world's largest enterprise software company. Partners who are able to demonstrate superior product knowledge, technical expertise and a commitment to doing business with Oracle qualify for the Certified Partner levels. http://oraclepartnernetwork.oracle.com

Media Contacts
Americas
Penny Blaisdell
Email: penny.blaisdell(at)uc4.com
Tel: 781.929.2606

EMEA & Asia Pacific
Mark Nation
Email: mark.nation(at)uc4.com
Tel: +44.1844355379

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

IoT & Smart Cities Stories
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
IoT is rapidly becoming mainstream as more and more investments are made into the platforms and technology. As this movement continues to expand and gain momentum it creates a massive wall of noise that can be difficult to sift through. Unfortunately, this inevitably makes IoT less approachable for people to get started with and can hamper efforts to integrate this key technology into your own portfolio. There are so many connected products already in place today with many hundreds more on the h...
The standardization of container runtimes and images has sparked the creation of an almost overwhelming number of new open source projects that build on and otherwise work with these specifications. Of course, there's Kubernetes, which orchestrates and manages collections of containers. It was one of the first and best-known examples of projects that make containers truly useful for production use. However, more recently, the container ecosystem has truly exploded. A service mesh like Istio addr...
Digital Transformation: Preparing Cloud & IoT Security for the Age of Artificial Intelligence. As automation and artificial intelligence (AI) power solution development and delivery, many businesses need to build backend cloud capabilities. Well-poised organizations, marketing smart devices with AI and BlockChain capabilities prepare to refine compliance and regulatory capabilities in 2018. Volumes of health, financial, technical and privacy data, along with tightening compliance requirements by...
Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. As Principal Analyst with Intellyx, he writes, speaks and advises organizations on how to navigate through this time of disruption. He is also the founder of The Institute for Digital Transformation and a sought after keynote speaker. He has been a regular contributor to both InformationWeek and CIO Insight...
Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management company where he learned about Bitcoin and eventually Ethereal. Andrew's role at ConsenSys Enterprise is a mul...
To Really Work for Enterprises, MultiCloud Adoption Requires Far Better and Inclusive Cloud Monitoring and Cost Management … But How? Overwhelmingly, even as enterprises have adopted cloud computing and are expanding to multi-cloud computing, IT leaders remain concerned about how to monitor, manage and control costs across hybrid and multi-cloud deployments. It’s clear that traditional IT monitoring and management approaches, designed after all for on-premises data centers, are falling short in ...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...